Operations Admin IFA - S
Company: H&R Block
Location: Mishawaka
Posted on: January 7, 2021
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Job Description:
Town And Country Shopping Center
Mishawaka
Indiana
What you'll do...
Responsible for providing administrative support within a (Region)
District or Districts in the areas of operational and hiring
support, ordering supplies, and general administrative duties as
related to the overall office's operations.
Function as a single point of contact for technical support for
internal and/or external customers across the entire enterprise.
Serve as liaison between customers, Technology Services functional
areas, management, support groups, and the business units. Utilize
software solutions, knowledge base, personal knowledge, and
computer systems to resolve and track user incidents.
Responsible for end-to-end resolution and ownership of customer
requests or concerns. Closely monitoring requests, communicate with
the customer, and deliver solutions to requests with a sense of
urgency.
Day to day you'll---
Provides seasonal hiring support in the HRB Gateway hiring system
and administrative support to the District Operations Coordinator
(DOC) supporting the overall district(s) offices.
Receives communication (written, telephone and electronic) from
offices who have a concern or a need around supplies, facilities or
support. Documents nature of problem, researches solutions, and
resolves issues or escalates to DOC, CSM or DGM as needed.
Review and verify invoices and prepares payment in Coupa for the
DOC's approval.
Provide technical support by communicating via phone, email, and
chat with internal and external customers requiring assistance or
information. Interpret customers' needs and utilize software
solutions and personal knowledge and troubleshooting skills to
identify possible resolutions.
May remote into office computers in order to resolve technical
issues
Follow established procedures to handle inquiries and resolve
concerns to ensure customer satisfaction.
Handle customer communications using incident handling, escalation,
quality measurement procedures, and work instructions.
Use software solutions and computer systems to accurately document
and track customer contacts.
Adapt to changes in user demands, work environment, and changes to
processes or requirements.
Maintain a technical working knowledge of product or products
supported by the department.
Attends training related to the effective and efficient performance
of job duties.
Other duties as assigned by the District Operations Coordinator or
in partnership with the CSM and/or TSC Supervisor.
What you'll bring to the team...
Education:
High school diploma or equivalent
Work Experience:
1-3 years Administrative experience
Customer service experience
Demonstrated decision making, analytical and problem-solving
skills.
Demonstrated organization, prioritization and project coordination
skills.
Effectively demonstrate oral, written, and interpersonal
communication skills. Ability to interact with all levels of
associates.
Ability to communicate clearly and calmly on the telephone, email
and chat and use effective customer service techniqueswith
associates who may be under stress.
Some experience, or ability to learn to support Microsoft operating
systems, networking connectivity, computer peripheral equipment,
software applications and remote tools.
Experience working with Windows Environment
About H&R Block...
We're here to live our purpose-to provide help and inspire
confidence in our clients and communities everywhere. We take our
work personally, because we know what it represents: Families and
homes. Livelihoods and lives.
We've been true to that purpose since brothers Henry and Richard
Bloch founded our company in 1955. Since then, we've grown to
approximately 12,000 tax offices throughout the United States and
around the world. When you join our team, you'll add to the
momentum of a forward-thinking company-one that defined an industry
and is now leading its transformation.
Job Family
Admin
Employee Type
Seasonal - Corporate
Keywords: H&R Block, Mishawaka , Operations Admin IFA - S, Administration, Clerical , Mishawaka, Indiana
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