Receptionist - Medical Office - Behavioral Health Medical Office - Full Time - Days
Company: Saint Joseph Health System
Posted on: June 14, 2022
Performs clerical, reception, scheduling and patient financial
account functions in the ambulatory care setting. Assists in
coordinating primary health care services to a large outpatient
1. Actively demonstrates the organization's mission and core
values, and conducts oneself at all times in a manner consistent
with these values.
2. Knows and adheres to all laws and regulations pertaining to
patient health, safety and medical information.
3. Greets patients and other visitors arriving for appointments,
and notifies the appropriate associate(s), or directs the
patient/visitor to appropriate service or facility. Must be able to
communicate via telephone and in person in a professional,
courteous, friendly, and non-intimidating manner.
4. Obtains, verifies, and enters patient information into Medical
Practice Software and/or Electronic Medical Record. Insures the
accuracy of all entries.
5. Performs telephone reception duties, answers routine questions,
takes messages and refers calls to the appropriate associate(s) per
individual ambulatory care setting policies and procedures.
6. Schedules, reschedules and cancels patient office visits as
determined by physician preference and specific ambulatory care
setting procedures. May include scheduling of referral tests and
procedures ordered by the physician.
7. Depending on the ambulatory care office, assures all records are
available to the physician for phone messages, and prepares patient
medical record for office visit.
8. Performs basic filing, scanning and photocopying duties.
9. Depending on the ambulatory care office, may be required to
verify and enter charges, collect and post payments, balance daily
charges, prepare daily deposit, and close down the computer.
10. Manages flow of paperwork through the registration process.
Assures that patients are kept informed of appointment time
11. Knowledgeable of third party payer policies and procedures,
documentation requirements, and patient instruction procedures.
12. Maintains knowledge and skills of front office operations in
order to assist as necessary with reception, medical records,
scheduling, and billing functions. 13. Maintains a good rapport and
cooperative working relationship with all members of the medical
office, other medical offices, hospital services, and community
14. Maintains technological competencies, organization, and
neatness in the work area. Completes all mandatory in-services in
required timeframe. Regularly assists co-workers as needed.
Utilizes resources in a manner which reflects an understanding of
15. Performs other duties consistent with purpose of job as
JOB SPECIFICATIONS AND CORE COMPETENCIES
Education: High school graduate or equivalent is preferred.
Previous training in general medical office skills and procedures
preferred. Proficient and knowledgeable of medical terminology is
preferred, but not required.
Experience: One to two years of experience in an ambulatory care
setting is preferred. Experience may include: cashier, basic
account posting, billing, filing, reception, telephone, or computer
Other Job Requirements:
Must be tactful in handling patient problems often of a highly
personal and confidential nature.
Must be able to maintain composure during frustrating interpersonal
Sustained mental attention required.
Works under direct supervision, but requires independent thinking
and only unusual problems proceeding to the highest level.
Ability to adjust communication skills to the level of the
Complete the checklist below to identify physical and sensory
requirements, and environmental settings.
May need to occasionally travel to other SJPN locations within the
three county area.
Assigned hours within your shift, starting time, or days of work
are subject to change based on departmental and/or organizational
Trinity Health's Commitment to Diversity and Inclusion
Trinity Health employs about 133,000 colleagues at dozens of
hospitals and hundreds of health centers in 22 states. Because we
serve diverse populations, our colleagues are trained to recognize
the cultural beliefs, values, traditions, language preferences, and
health practices of the communities that we serve and to apply that
knowledge to produce positive health outcomes. We also recognize
that each of us has a different way of thinking and perceiving our
world and that these differences often lead to innovative
Trinity Health's dedication to diversity includes a unified
workforce (through training and education, recruitment, retention
and development), commitment and accountability, communication,
community partnerships, and supplier diversity.
Keywords: Saint Joseph Health System, Mishawaka , Receptionist - Medical Office - Behavioral Health Medical Office - Full Time - Days, Administration, Clerical , Mishawaka, Indiana
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