Customer Relations Representative - State Farm Agent Team Member

Company: Kevin Curtis - State Farm Agent
Location: Grand Rapids
Posted on: February 16, 2026

Job Description:

Job Description Job Description Benefits: Licensing paid by agency Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development Company parties ABOUT OUR AGENCY: Were proud to represent two well-established agencies with more than 20 years of combined experience serving the Grand Rapids area. One agency has been thriving for 15 years, and the other for 7 years, supported by a talented and motivated team of 18 employees who bring energy and positivity to everything they do. Our agencies are built on a culture of growth, teamwork, and opportunity. We offer team incentive day trips, generous vacation time that accrues quickly, and a vibrant, supportive environment designed to help every team member succeed. Youll work in a modern, state-of-the-art facility and have access to clear opportunities for career advancement. Most importantly, were committed to helping our team members grownot just professionally but personally. Our ultimate goal is to empower ambitious, driven individuals to reach their full potential and, for those who aspire to, become State Farm agents themselves. If youre motivated, coachable, and ready to grow your career in a supportive, high-energy setting, this could be the perfect fit for you. ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Kevin Curtis - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Manage customer inquiries and resolve issues. Maintain customer records and update information as needed. Assist with customer retention strategies. Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS: Communication and problem-solving skills. Experience in customer service preferred. Ability to handle high-stress situations calmly. How to Apply: Please review our website below, and if you think our office is a good fit, and you are ready to embark on an exciting career in insurance sales, we want to hear from you! www.agentcurtis.com Kevin Curtis - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.

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