Customer Relations Representative - State Farm Agent Team Member
Company: Todd Markman - State Farm Agent
Location: Northbrook
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Benefits: License reimbursement
401(k) Bonus based on performance Competitive salary Flexible
schedule Health insurance Opportunity for advancement Paid time off
Training & development ABOUT OUR AGENCY: I began my State Farm
agency career in June 2002 after graduating college. I had the
privilege of working alongside my father, Mike Markman, at his
long-established agency in Park Ridge. It was there that I
developed a passion for helping people in their moments of need,
building trust with clients that continues to drive how I lead my
agencies today. I opened my first office in Wilmette in 2008. Being
a New Trier High School graduate and longtime resident of the area
made the transition seamless and allowed me to become an active
member of the community. In March 2022, I opened my second location
in Northbrook, where my family has lived for over 10 years. Across
my two offices, we have a team of 10, collectively bringing well
over 100 years of State Farm experience. Many of my team members
have been with me for years, and their loyalty and expertise are
the foundation of our success. We handle everything from simple
customer needs to complex policy issues with professionalism and
care. We make a point to keep our culture strong through team
lunches and dinners throughout the year. I encourage flexibility
and support a healthy work-life balance, allowing team members to
work from home one or two days a week to stay refreshed and
energized. Giving back to the community is something I value
deeply. My family and I volunteer with Feed My Starving Children
several times a year, and Im an active member of both the Wilmette
and Northbrook Chambers of Commerce. I also stay involved with
Glenbrook North athletics, where my son plays basketball. Our
office culture is built on respect, diversity, and collaboration.
Between us, we speak five different languages, which allows us to
serve a broad range of clients effectively. We work hard to be
there for our customers every day and we also make time to enjoy
each others company, celebrate wins, and foster a workplace where
people genuinely want to stay and grow. ROLE DESCRIPTION: As a
Customer Relations Representative - State Farm Agent Team Member
with Todd Markman - State Farm Agent, you will generate the kind of
exceptional customer experiences that reinforce the growth of a
successful insurance agency. Your attention to detail, customer
service skills, and desire to help people make you a fit. You will
enhance your career while resolving customer inquiries,
coordinating with other agency team members, and anticipating the
needs of the community members you support. We look forward to
connecting with you if you are the ideal customer-focused and
empathetic team member we are searching for. We anticipate internal
growth opportunities for especially driven and sales-minded
candidates. RESPONSIBILITIES: Manage customer inquiries and resolve
issues. Maintain customer records and update information as needed.
Assist with customer retention strategies. Coordinate with other
departments to ensure customer satisfaction. QUALIFICATIONS:
Communication and problem-solving skills. Experience in customer
service preferred. Ability to handle high-stress situations
calmly.
Keywords: Todd Markman - State Farm Agent, Mishawaka , Customer Relations Representative - State Farm Agent Team Member, Customer Service & Call Center , Northbrook, Indiana
