Customer Service/ Inside Sales
Company: Cloos Robotic Welding, Inc
Location: Schaumburg
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Description: Customer Service/
Inside Sales Customer Service/ Inside Sales Page 1 of 3 January
2026 TITLE: Customer Service / Inside Sales BUSINESS UNIT: Service
REPORTS TO: Service Manager FLSA STATUS: LOCATION: Schaumburg, IL
REVISION DATE: 01/28/2026 SUMMARY The Customer Service
Representative/ Receptionist is the face and name associated with
the Company. An effective Customer Service Representative/
Receptionist will engage with our customers, vendors, and the
public by phone, email, and face to face interactions. ESSENTIAL
FUNCTIONS Reasonable Accommodation Statement To perform this job
successfully, the individual must be able to perform each essential
duty satisfactorily. Reasonable Accommodations may be made to
enable qualified individuals with disabilities to perform the
essential functions Essential Functions: • Prepare, issue, and
process quotations, purchase orders, invoices, credit memos,
refunds, and related documentation for spare parts, consumables,
service, and training in accordance with company policies and
customer requirements. • Manage customer orders and backorders,
including monitoring lead times, updating order status, and
maintaining accurate records within Business Central or other
designated enterprise systems. • Communicate with customers
regarding order status, scheduling, shipping, payments, service and
training dates, and general inquiries in a professional and timely
manner to support customer satisfaction. • Coordinate with
international counterparts, including the German parent
organization, to obtain pricing, availability, lead times,
replenishment orders, and invoice documentation, including freight
and customs details. • Support service and training operations by
preparing documentation, arranging travel and lodging, coordinating
schedules, and producing training materials and completion
certificates as required. • Perform inventory management functions,
including ordering, reconciliation, physical inventory counts,
variance resolution, inventory cost testing, and support for
internal and external audits. • Identify, generate, and track
aftermarket sales leads; maintain accurate customer and opportunity
records within the company’s CRM system. • Engage with existing and
prospective customers to assess needs, communicate the value of
products and services, and assist in identifying appropriate
solutions to support repeat and long-term business. • Collaborate
with sales, marketing, service, project management, and finance
departments to support contracts, projects, customer inquiries, and
continuous improvement initiatives. • Provide general
administrative and front-office support, including answering and
routing incoming telephone calls, maintaining a professional
reception area, and performing other duties as assigned.
Requirements:
Keywords: Cloos Robotic Welding, Inc, Mishawaka , Customer Service/ Inside Sales, Customer Service & Call Center , Schaumburg, Indiana
