Spanish Bilingual Customer Service Representative
Company: Robert Half
Location: Chicago
Posted on: February 18, 2026
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Job Description:
Job Description Job Description We are looking for a skilled
Spanish-Speaking Customer Service Representative to join our team
in Chicago, Illinois. This is a long-term contract position within
the non-profit sector, offering an excellent opportunity to make a
meaningful impact while utilizing your expertise in customer
support. The ideal candidate will bring professionalism, attention
to detail, and a commitment to delivering exceptional service in a
dynamic and collaborative environment. Responsibilities: • Respond
promptly and professionally to inbound member calls, providing
clear and empathetic support. • Record detailed notes and input
accurate information into the organization's database systems. •
Educate members on policies, procedures, and next steps to ensure
clarity and satisfaction. • Provide recommendations on best
practices and required documentation based on individual member
inquiries. • Utilize software tools such as SharePoint, web-based
databases, and Microsoft Office Suite to manage tasks efficiently.
• Collaborate with team members to address complex member concerns
and provide resolutions. • Uphold strict attendance and
professionalism standards to maintain excellent service delivery. •
Communicate effectively with Spanish-speaking members when
required, ensuring their needs are met. • Ensure compliance with
organizational policies and procedures during all interactions. •
Handle additional assigned duties to support the overall operations
of the customer service team. • Bilingual Spanish skills required -
experience in a Spanish Bilingual call center highly preferred! •
Minimum of 3 years of experience in a call center or corporate
customer service environment. • Proficiency in using SharePoint,
web-based databases, and Microsoft Office Suite. • Ability to
manage inbound and outbound calls with professionalism and empathy.
• Strong data entry skills with exceptional attention to detail. •
Familiarity with union contracts and related processes is a plus. •
Excellent communication and interpersonal abilities to connect with
diverse audiences. • All candidates are required to undergo a
comprehensive screening process.
Keywords: Robert Half, Mishawaka , Spanish Bilingual Customer Service Representative, Customer Service & Call Center , Chicago, Indiana
