Customer Success Manager (Closing Folders)

Company: iManage
Location: Chicago
Posted on: February 18, 2026

Job Description:

Job Description Job Description We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance. Being a Customer Success Manager at iManage Means… You’re passionate about building meaningful relationships and helping people work smarter — and you’re ready to bring that energy to our Closing Folders team! In this role, you’ll be the bridge between our innovative product and the professionals who rely on it every day, driving awareness of new features and empowering users to get more done with greater ease and efficiency. As part of our team, you’ll shape best practices, spark creative ways to boost adoption, and influence how our technology evolves. At iManage, we thrive on curiosity, creativity, and a drive for excellence in an ever-changing environment. Here, you’ll make your mark, grow your skills, and have fun doing meaningful work with a team that values bold ideas and big impact. iM Responsible For… Managing the overall client relationship, including the mapping and development of their journey with the Closing Folders product. Partnering with key customer contacts to develop internal marketing strategies, training and rollout plans. Conducting webinars, product demonstrations and training to existing and prospective clients. Creating account-based strategic action plans to identify expansion opportunities, increase product adoption, and introduce new features that meet client's needs. Advocating for the customer’s business goals and point of view and ensuring the customer derives maximum value from their investment in Closing Folders. Identifying expansion opportunities and leading outreach to new business groups to support the sales team’s efforts. iM Qualified Because I Have… A Bachelor's degree in Communications, Information Systems, Business, Business Administration, or the equivalent. A Juris Doctor (JD) preferred but not required. Experience (4 years) in a SaaS Customer Success capacity. A passion for technology and learning the ins and outs of software applications. Excellent presentation skills, and a strong demonstrated history of developing and managing client relationships. The ability to travel for in-person meetings with customers and across our regional offices (i.e. Chicago/Toronto and internationally). Bonus Points If I Have Experience working within a law firm, or with legal professionals in a training capacity. Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways! iM Getting To… Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability! Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation. Own my career path with our internal development framework. Ask us more about this! Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training. Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture. Enjoy flexible work hours that empower me to balance personal time with professional commitments. Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events. iManage Is Supporting Me By Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it. Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data. Rewarding me with an annual performance-based bonus. Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%. Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave. Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset. Having multiple company wellness days each year to prioritize mental health and well-being. Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources. The overall US annual base salary range for this position is $90,000 - $115,000 per year. Individual compensation for each candidate depends on factors such as qualifications, experience, and candidate location. This range does not include additional forms of compensation, such as bonuses, commission, or benefits. Your recruiter will provide further details about the offer range, incentives, and overall compensation during the hiring process. iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to careers@imanage.com so our team members can review. About iManage… At iManage, we are dedicated to Making Knowledge Work™. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100 customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65 countries to unlock the full potential of their business content and communications. We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding. So we’re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do. Whoever you are, whatever you do, however you work. Make it mean something at iManage. iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Learn more at: www.imanage.com Please see our recruitment privacy statement for more information on how we handle your personal data. LI-AH1 LI-Hybrid Powered by JazzHR S443MYoqdj

Keywords: iManage, Mishawaka , Customer Success Manager (Closing Folders), Customer Service & Call Center , Chicago, Indiana