General Manager

Company: Marco's Pizza
Location: Mishawaka
Posted on: June 14, 2022

Job Description:

Job Description Position: General Manager Purpose: Leads and develops people to execute outstanding product quality and customer service, build sales and control costs for their restaurant. Focus: In addition to following standard Marco---s operating policies and procedures, main areas of focus include (but are not limited to): People Demonstrate and reinforce the Marco---s leadership behaviors and Our Values. Continuously develop all members of store team to the next level. Create an environment that promotes the Hoogland Foods culture and philosophies to retain our people. Source and interview all store employees to hire store team who embody the Marco---s Values, including a strong dedication to customer satisfaction. Develop and implement a plan, to decrease turnover and improve team member job satisfaction. Know, enforce, educate team members and managers on Hoogland Foods Handbook. Accountable for executing store performance management system including timely performance appraisals based on defined goals and objectives for the store. Accountable for ensuring that Marco---s is a world class operation. Conduct new employee orientations. Ensure schedule is properly executed. Lead the development and training of all store team members. Ensure training plan is in place and properly executed. Ensure effective communication (all training materials, product information, etc. are up to date.) Plan and coordinate leadership team meetings (SL, AM, GM). Administer all in-store team member benefits and payroll procedures, including reporting to Home Office Product Ensure standards are maintained for product quality, service speed and quality, cleanliness and sanitation. Ensure appropriate inventory par levels and ordering system are in place. Complete weekly inventory. Complete end of period inventory. Cleanliness and Sanitation Accountable for ensuring cleanliness standards. Maintain all physical aspects of the store, including landscaping, building maintenance, equipment, etc. Store Security and Safety Ensure all food safety requirements and practices are met. Ensure all security standards are met. Profit Create marketing plan (by leveraging LSM) and lead local store marketing and promotions to maximize sales potential. Increase same store sales period over period. Control cost of goods, variances, and inventories within the store. Schedule to build sales using our 12 days of marketing philosophy. Ensure proper cash handling procedures are followed. Customer Service Exceed guest expectation. Effectively handle customer complaints/issues. Measure customer satisfaction and execute plan to improve both satisfaction and loyalty. Management Ensure product quality, service and cleanliness standards are met. Accountable for all sales and labor projections. Accountable for creating store Action Plans to continuously improve the business. Accountable for weekly KPIs Provide clear goals for store and updates for how they are being achieved. Conduct weekly manager meetings with SL/AM. Compliance Ensure proper security and verification procedures are met when handling deposits and the contents of the safe. Maintain records for safety and appropriately documents contributions and performance in personnel file. Send to Home Office as necessary. Ensure that all daily paperwork, weekly inventories and statistical reports are completed accurately and on a timely basis.

Keywords: Marco's Pizza, Mishawaka , General Manager, Executive , Mishawaka, Indiana