Operations Manager
Company: SERVPRO of South Bend, NE/W. St. Joseph County
Location: Mishawaka
Posted on: June 16, 2022
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Job Description:
Job Description Do you love helping people through difficult
situations? Then don---t miss your chance to join our Franchise as
a new Operations Manager. In this position, you will be making a
difference each and every day. We have a sincere drive toward the
goal of helping make fire and water damage ---Like it never even
happened---Our Franchise is seeking someone who is comfortable
working hard in challenging situations, enjoys meeting new people,
has excellent communication skills, enjoys supervising others, and
is a serious multi-tasker. If you are self-motivated and have
superb interpersonal skills, then you---ll thrive in this work
environment. Are you highly dependable and super-excited about
routinely exceeding expectations? Then you may be our perfect hero
As a valued SERVPRO -- Franchise employee, you will receive a
competitive pay rate, with opportunity to learn and grow. Job
Description: Manage production operations, ensuring jobs are
completed according to SERVPRO -- production processes and
procedures. Manage all aspects of Franchise production. Manage and
improve customer satisfaction, including the resolution of customer
complaints. Responsibilities: Ensure production staff follows
SERVPRO -- Franchise processes relating to customers and takes care
of customer needs Network and build relationships with centers of
influence (COIs) Keep the Owner or General Manager updated on
production Manage production managers and manage production staff,
as necessary Oversee Work-in-Progress (WIP) meetings to monitor
progress of jobs, ensuring most efficient production possible
Oversee or manage Large Loss jobs by providing quick responses to
job loss site, ensuring any size losses are handled professionally
and profitably Oversee and verify accuracy of job estimates,
resulting in improved profit margin Ensure compliance with job
standards to achieve defined results in production division Keep
facility in working order, ensuring equipment is well-maintained
Make sure production team employees follow safety and risk
management guidelines on the job site, in the office, and while
traveling Review all job paperwork (scope, estimate, job diary, and
work orders) to ensure staff is ready to do the job efficiently and
within compliance Qualifications: 2 years of operation management
experience Effective written and oral communication Experience in
cleaning/restoration industry preferred High school diploma/GED
IICRC certifications preferred Ability to travel locally and out of
state when necessary Ability to successfully complete a background
check subject to applicable law Physical and Work Environment
Requirements: Ability to regularly lift 50 pounds and ability to
lift up to 100 pounds with assistance Exposure to chemicals Walking
and standing for long periods of time, driving, sitting, climbing,
Ability to climb ladders and work at ceiling heights Ability to
work in tight spaces (e.g., crawls spaces under buildings)
Repetitive pushing/pulling/lifting/carrying objects All employees
of a SERVPRO-- Franchise are hired by, employed by, and under the
sole supervision and control of an independently owned and operated
SERVPRO-- Franchise. SERVPRO-- Franchise employees are not employed
by, jointly employed by, agents of, or under the supervision or
control of Servpro Industries, Inc., the Franchisor, in any manner
whatsoever. All employees of a SERVPRO-- Franchise are hired by,
employed by, and under the sole supervision and control of an
independently owned and operated SERVPRO-- Franchise. SERVPRO--
Franchise employees are not employed by, jointly employed by,
agents of, or under the supervision or control of Servpro
Franchisor, LLC, in any manner whatsoever.
Keywords: SERVPRO of South Bend, NE/W. St. Joseph County, Mishawaka , Operations Manager, Executive , Mishawaka, Indiana
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