General Manager
Company: Papa John's
Location: Mishawaka
Posted on: June 21, 2022
|
|
Job Description:
THIS IS A FRANCHISE POSITIONGeneral ManagerManages and assumes
responsibility for all functions of a Papa John's restaurant to
ensure high quality products and customer service are delivered to
ensure restaurant profitability. This is accomplished by being a
self-sufficient leader, making quality decisions, and instilling
pride and accountability in team members. Other responsibilities
include the management of operations including the execution of all
Company policies, procedures, programs and systems. Ensures
compliance with all federal, state and local laws and ethical
business practices.ResponsibilitiesProvide quality products to our
customers by building a system of quality with team members, which
ensures each delivered product meets Papa John's standards and
accurately reflects the customer's order. Professionally and
promptly respond to all customers concerns or issues. Solicit
customer feedback, share feedback with team and use feedback to
improve restaurant operations and build brand loyalty. Communicate,
train, and promote quality standards to team members by utilizing
all available tools including Operations Manual and Team Member
Handbook.Actively recruit customer focused team members, maintain
adequate staffing levels according to projected sales, properly
orient and train team members to exceed customer expectations,
ensure compliance with uniform and appearance standards, establish
and communicate performance expectations and conduct timely and
effective performance reviews. Document performance issues and take
appropriate disciplinary action, up to and including termination.
Effectively coach and develop team members to ensure entire team is
quality and customer focused; and build an atmosphere of teamwork,
energy and fun.Manage sales goals against budget & prior year by
providing prompt and friendly customer service; building check
averages through team member training on products and sales
execution. Seek additional sales through traditional and
non-traditional methods by executing creative local restaurant
marketing and creating a positive presence in the community.Manage
profit goals against budget & prior year; ensure food, labor &
other controllable costs stay within budget, & correct deviations
from the budget by accurately utilizing the FOCUS System. Develop &
implement appropriate plans to resolve unfavorable trends and
enhance profits. Execute administrative and cash management duties.
Plan and manage adequate inventory levels using the restaurant's
computerized inventory system to meet sales demands and minimize
loss. Manage company's assets by ensuring the restaurant is clean,
fully equipped and all equipment operates properly; ensure
restaurant meets safety and security standards at all times;
oversee preventative maintenance and repairs when necessary.Key
IngredientsHigh School diploma or GED required.Serv-Safe/Local or
State Food Service Certification preferredTwo years restaurant
management or supervision experience preferredMust have a driver's
license valid under the laws of the state(s) where the team member
works, proof of insurance, satisfactory vehicle and the ability to
driveSkills: Cash management; planning and organization; effective
communication
Keywords: Papa John's, Mishawaka , General Manager, Executive , Mishawaka, Indiana
Click
here to apply!
|