Project Manager

Company: SmartSense by Digi
Location: Mishawaka
Posted on: June 21, 2022

Job Description:

Job SummaryWe are looking for a highly organized, experienced, and detail-oriented Project Manager to join our Customer Delivery Services Group. This role will primarily serve in the IRO - Initial Roll Out function of the customer journey.You will lead prospective customers through the IRO segment where you will create and implement a comprehensive project plan for ensuring timelines, milestones, and value. Value will be best met through helping the customer meet their desired outcomes and goals through the evaluation process of the IRO.Our incoming coworker is self-motivated, highly organized, detail-oriented, and people-centric. It's critical that you have hands-on experience with program or project management and can immediately begin managing high-profile programs. We are looking for someone who has expertise in managing complex projects, as well as a passion for doing things right.Location: This position can be Hybrid or Fully Remote (Note: Travel Requirement listed below)Essential Duties and Responsibilities:

• Responsible for managing customer configuration requirements. Take initial product ownership and make sure that the product is configured correctly as per the customers business requirements. This includes working with data operations on initial data mapping, validation, indicators and measure setup, dashboard elements and machine learning capabilities with the R&D science teams.
• Consult with clients' questions or issues in the areas of product functionality, system configuration/setup and bugs/enhancements or ensure it is with the right team.
• Configure the platform, measures, dashboards, patterns etc
• Establish the process and documentation around initial data and product configuration for on-boarding new customers.
• Systematize customer environments from the data and product perspective for new and existing customers.
• Establish and maintain strong relationships with key customer contacts and act as a trusted advisor to customers/customer success.
• Consulting customers on new data feeds to improve their operations, and when possible, resolving issues in the areas of product functionality, system configuration/setup and enhancements.
• Collaborate with cross-functional teams including Customer Success, R&D and operations to define a process fortriaging associated customer questions and tickets with the goal of helping and prioritize both internally and with the customer.
• Meet regularly with customer stakeholders sharing findings, outcomes, and recommendationsJob Requirements Preferred Education: Bachelor's DegreePreferred Work Experience (years): 2+ years relevant work experience, SaaS a plusKey Skills and Competencies:
  • Strong technical understanding of systems and analytics.
  • Prior experience working in or closely with software support.
  • Knowledge of Netsuite, Asana, and/or Jira preferred.
  • Strong communication skills.
  • Willingness to work in a hybrid remote/in-office environment.
  • Strong Project Management skillsPosition Specific InformationTravel Requirements: Expected travel 1x per month. Possibility of multiple trips per month based on additions of IRO's.SmartSense by Digi is proud to be an equal-opportunity workplace dedicated to pursuing and hiring a diverse workforce. Women and minorities are encouraged to apply.SmartSense by Digi offers a distinctive Total Rewards package including new hire stock award, paid parental leave, open (uncapped) PTO, and hybrid work environment in addition to our competitive medical, health & wellbeing and compensation offerings.

Keywords: SmartSense by Digi, Mishawaka , Project Manager, Executive , Mishawaka, Indiana