General Manager
Company: Sonic Drive-In
Location: Mishawaka
Posted on: January 20, 2023
Job Description:
Employer = Great Lake Sonics, LLCIMMEDIATE SUPERVISOR:
SUPERVISING PARTNER/MARKET SUPERVISORSTATUS: SALARIED,
EXEMPTGENERAL PURPOSE OF POSITION:Manages and is responsible for
final operations, training and development of all employees within
a Sonic Drive-In. Leads the drive-in employees in order to provide
quality food in a clean, safe and efficient manner so that guests
will have an enjoyable experience at the Sonic Drive-In.ESSENTIAL
JOB DUTIES:
- Manages, trains and coaches drive-in employees, management and
conducts orientation.
- Directs and assigns drive-in employees and management to
perform all duties in the Basic Stations (Fountain & Frozen,
Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor,
Food Prep, Carhop, Skating Carhop and if applicable Drive-Thru) as
needed and depending on store volume, during a shift to ensure the
preparation (portion control), temperature, packaging, appearance,
presentation, taste and service of all menu items meet operational
standards.
- Adheres to and monitors employee compliance of the drive-in
employee handbook, policies and practices. Takes appropriate action
to address employee issues and policy violations and immediately
reports all employee issues, complaints and policy violations to
his/her immediate supervisor.
- Performs opening and/or closing duties to standard.
- Monitors and makes appropriate adjustments to staffing levels
during assigned shift.
- Prepares employee work schedules in a timely manner to ensure
continuous ability to properly serve guests in accordance with
Sonic Drive-In policy and applicable law.
- Monitors and maintains inventory levels to ensure product
availability and portion control. Places orders for food, paper and
other supplies within cost control procedures.
- Monitors performance of vendors.
- Completes and maintains all drive-in employment-related records
and payroll records.
- Reinforces the importance of placing guests' needs first to
drive-in employees on a consistent basis.
- Immediately resolves guest requests and complaints in a
respectful manner.
- Determines compensation levels of drive-in employees within
company guidelines.
- Prepares all necessary operational reports. Develops
appropriate action plans to resolve unfavorable financial and/or
sales trends. Ultimate responsibility for the approval of the
P&L; Cost including Food and Paper Cost, Labor Scheduling as
well and R&M; Cost.
- Develops and implements a marketing plan.
- Works with Supervisor on all disciplinary and termination
decisions.ADDITIONAL DUTIES:
- If necessary, performs all duties in the Basic Stations
(Fountain & Frozen, Dresser, Front Swamp, Back Swamp, Grill,
Switchboard, Expeditor, Food Prep, and if applicable Drive-Thru)
depending on store volume and business need to ensure the
preparation (portion control), temperature, packaging, appearance,
presentation, taste and service of all menu items meet operational
standards.
- Complies with all federal, state and local wage and hour laws
and labor and employment laws.
- Wears required uniform and appropriate personal protective
equipment as outlined in the Sonic Drive-in operations manual.
- Performs frequent washing and sanitizing of: food areas, food
preparation tools, and hands.
- Performs other job-related duties as assigned or required.
- May attend Coop Meetings, Seminars and have outside the unit
responsibilitiesQUALIFICATIONS AND JOB REQUIREMENTS:
- High school diploma or equivalent required. Advanced studies in
business, restaurant management, or related fields are
preferred
- Minimum of three (3) years of restaurant management experience
(QSR preferred), experience running shifts without supervision
- Knowledge of federal, state and local regulations and laws
relating to employment and labor practices, Equal Employment
Opportunity and wage and hour compliance
- Knowledge of recruiting, interviewing and selection
practices
- Knowledge of federal, state and local health and sanitation
laws and regulations
- Leadership and supervisory practices and skills
- Effective verbal and written communication skills
- Basic accounting skills
- Time management skills
- Organizational skills
- Problem solving, decision-making and conflict-resolution
skills
- Basic computer skills
- Ability to work at least 50+ hours per workweek.
- Ability to follow directions
- Ability to work irregular hours, nights, weekends and
holidays
- Ability to multi-task and prioritize
- Ability to use restaurant planning tools
- Works with autonomy
- Complies with all Sonic Drive-In Policies and Procedures, and
all health and sanitation laws and regulations
- Successfully completes and follows requirements of all STAR
certification and other Sonic Drive-in training programs
- Continuous standing, bending, stooping, lifting, stretching and
frequent over-head lifting will be required when staging, preparing
or packaging menu items and/or cleaningENVIRONMENT:Frequent
exposure to heat and hot liquid shortening while cooking. Frequent
exposure to freezer when stocking food items. Occasional exposure
to extreme temperatures based on variable weather conditions.SONIC
MISSION STATEMENT:To become America's most-loved restaurant
brand.SONIC CORE VALUESAt Sonic, we value:
- Respect for everyone touched by the Sonic brand.
- Entrepreneurial spirit and the power of the individual.
- Importance of relationships as a way of life.
- Doing different, special and better things to surprise and
delight everyone touched by the Sonic brand."You are applying for
work for a franchisee (Great Lake Sonics, LLC) of Sonic, not Sonic
Corporate, or any of its affiliates. If hired, the franchisee will
be your only employer. Franchisees are independent business owners
who set their own wage and benefit programs that can vary among
franchisees."
Keywords: Sonic Drive-In, Mishawaka , General Manager, Executive , Mishawaka, Indiana
Didn't find what you're looking for? Search again!
Loading more jobs...