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Manager of Client Care

Company: TruPay
Location: Mishawaka
Posted on: July 10, 2019

Job Description:

Manager of Client Care, Mishawaka

  • General Information
    • Job Title:Manager of Client Care
    • Location:
      • 810 Park Place
      • Mishawaka, IN, 46
      • United States
      • Employee Type:Regular Full Time
      • Job Category:Manager of Client Care
      • Required Degree:2 Year Degree
      • Manage Others:Yes
      • Contact information
        • Name:Jami Barber
        • Phone:
        • Email:
        • Brief DescriptionSummary of General ResponsibilitiesPrimary responsibility is to assure activities of each team member is meeting the goals set for timely and accurate service delivery to the client. The position is also responsible to assure client resolution and satisfaction of client base and escalation of any outstanding issues to the Vice President of Operations.Responsibilities and Duties
          • Provide knowledge and implementation standards of new or existing services to staff to allow growth, knowledge and satisfaction of service to the client base
          • Make daily decisions necessary to assure timely and accurate payroll processing as well as client resolution and satisfaction of issues based on policy standards
          • Make decisions based on established policy and procedures
          • Assure timelines for payroll/reported issues are met or escalated in a timely manner
          • Ability to perform same duties as Client Care staff
          • Monitor daily activities of the department to assure timely and accurate service related to issues and new products/services
          • Monitor and assure resolution of unresolved issues escalated by staff to assure client satisfaction
          • Develop methods that allow staff to monitor client satisfaction related to products and services. Utilize the same method to communicate new products and services
          • Work with other managers as needed to resolve escalated or unresolved issues
          • Responsible to communicate/implement changes in a timely manner to all staff
          • Special projects as directed Knowledge, Skills, and Ability
            • Strong communication, analytical and team building skills with proven ability to work with clients while creating positive relationships in behalf of the company
            • Extensive knowledge of the payroll product
            • Ability to multitask and meeting timelines for all related department responsibilities
            • Must be knowledgeable regarding payroll, federal and state tax compliance Education/Experience
              • Education: 3 to 5 years of payroll experience
              • Associate's Degree or equivalent training and education beyond high school
              • CPP designation preferred
              • SummaryTruPay is an award-winning national provider of cloud-based payroll and workforce solutions. Every day, we help Human Resources' staff alleviate the manual work that impedes efficiency, productivity, and an engaged workforce. We do this with an HCM and Payroll software solution that can handle virtually every aspect of an employee experience. Our solutions allow employers to hire more strategically, onboard employees faster, drive efficiencies, and deliver a great experience for their employees. In addition to our software tools and high-touch relationship management, TruPay embodies a client-centric culture and invests in the development of our employees. We have won numerous awards and is listed among America's fastest growing private companies by INC. 5000 magazine.
              • Additional Information
                • Pay Type:Salaried
                • Work Location:Mishawaka, Indiana

Keywords: TruPay, Mishawaka , Manager of Client Care, Executive , Mishawaka, Indiana

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