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Manager, Nursing - Emergency Dept

Company: Saint Joseph Health System
Location: Mishawaka
Posted on: February 6, 2020

Job Description:

Salary commensurate with experience JOB SUMMARY Responsible for the 24-hour operation of the designated nursing department(s) and is driven to meet and exceed staff, patient and physician expectations. Responsible for the staffing and administration of the department. Selects, develops and maintains teams of competent staff and holds them accountable for and recognizes their contributions for desired results. Maintains full responsibility and accountability for all department staff, care delivery, financial, outcome and operational objectives. JOB DUTIES 1.--Actively demonstrates the organization's mission and core values, and conducts oneself at all times in a manner consistent with these values. 2.--Knows and adheres to all laws and regulations pertaining to patient health, safety and medical information. 3.--Ensures compliance with and demonstrates knowledge of the patient safety plan and hospital policies and procedures. Ensures an environment and culture that continuously seeks to minimize hazards and harm that may result from the processes of care and provision of service. Promotes a safe environment at all times; 4.--Demonstrates understanding of the background of and implications for the business of the various regulatory/legal/ canonical requirements. Builds mission and strategic initiatives into business activities 5.--Insists on high levels of customer service for employees by insuring appropriate training for them to succeed. Constantly monitors customer service levels and patient satisfaction data. Acts quickly to address patient/customer concerns thereby insuring that customer service scores meet organizational goals in all areas. Identifies and implements ways to structure services to meet/exceed customer expectations that deliver more than the customer expects. 6.--Demonstrates knowledge and skills necessary to implement and supervise care appropriate to the age of the patient. 7.--Delegates, supervises, and evaluates care given by all care team members. 8.--Provides oversight to the coordination of operations and delivery of patient care in designated areas. 9.--Builds trust and collaboration with physicians. Establishes rapport with physicians. Has plan for insuring physician satisfaction, has communicated that plan to all employees and can demonstrate physician satisfaction within service and/or clinical care. 10.--Staffing patterns are clinically and fiscally appropriate for proper utilization of personnel in relation to patient care provided. Meets established productivity goals. 11.--Develops and obtains approval of budget and maintains budgets with minimal variances. 12.--Provides, coordinates and ensures mandatory skills validation, staff meetings, and continuing education as designated by department standards. 13.--Ensures competent people are hired, oriented, developed, and retained.-- 14.--Acts in accordance with standards for moral judgment that are consistent with the organization's mission statement and core values. Creates an atmosphere that respects the rights and dignity of all people, thereby creating an environment comfortable for all regardless of race, gender, religion and culture. Acts in accordance with the Organizational Integrity Program, Standards of Conduct, and related reporting and training requirements. Seeks to understand the individual and avoids stereotyping. Directly confronts racist, sexist or other inappropriate behavior. Deals fairly and consistently with employees. Follows organization's policies for personnel actions.-- 15.--Continuously develops others by talking openly and directly about their performance, providing necessary feedback, guidance and direction, and developmental opportunities. Selects, develops and mentors team members. Completes employee performance appraisals accurately by established deadlines, following organization's evaluation system. Has individualized developmental plan for each direct report. 16.--Promotes consideration of the mission and core values to clarify choices, make decisions, shape action and proactively seek out opportunities. Organizational mission and values are integrated with one's own and used as a basis for decision-making and action. Personal integrity is reflected in the genuineness and degree to which one acts in accordance with beliefs and values and reconciles choices among conflicting values. Consistently emphasizes integrity, concern for people and adherence to the organization's mission, values and Catholic identity. 17.--Serves as an "expert" and "resource" to staff in problem solving, while promoting staff to think independently. Promotes team spirit in all aspects of work. Collaborates intra- and inter-departmentally for problem solving. 18.--Recognizes and rewards positive behavior. Rounds with staff on a consistent basis. 19.--Takes responsibility for results in the work groups for which he/she is responsible and holds self and others responsible for achieving established performance expectations. 20.--Actively enhances, promotes, and sponsors the change process and sustains it over time, taking steps to remove barriers or accelerate its pace. Responds to needs for new programs and/or services. Serves as a personal model of the change that is expected of others. 21.--Makes timely decisions, renders judgments, takes actions or makes commitments after considering the available courses of action and the needs and values of others. Consciously models decisiveness and encourages it in others. 22.--Constantly looks for opportunities to improve quality of care, service, and financial performance. Sets priorities, balances needs, and takes action. Finds more efficient, higher quality and less expensive ways to do things. Performs work measurement in order to quantify and analyze department output. Benchmarks results. Participates in performance improvement and implements performance improvement principles within the department. Makes use of on-line technology. Focuses on clinical improvement to increase positive clinical outcomes. 23.--Duties & responsibilities include accuracy of documenting services and supplies provided to patients, including those that may produce patient charges. If designated as a "Revenue Lead", additional responsibilities will include revenue reconciliation and charge-error correction as specified by departmental process and hospital policy. 24.--Manages subordinates in respective department(s). Is responsible for the overall direction, coordination, and evaluation of these department(s). Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 25.--Performs other duties consistent with purpose of job as directed. -- JOB SPECIFICATIONS AND CORE COMPETENCIES Education: Graduate of an approved school of nursing. Knowledge of healthcare and nursing management practices that are normally acquired through completion of a Bachelor's of Nursing degree. Master's Degree preferred. Licensure: RN Indiana license. Experience: Three or more years experience in related clinical area. Demonstrated leadership and management abilities. The following leadership qualities are desired: Accountability, change management, coaching, drive for improvement, integrity/valuing diversity, integration of mission and core values, patient focus, physician relations, and teamwork; Other Job Requirements: Provides direct patient care support as appropriate and other duties as assigned. Assigned hours within your shift, starting time, or days of work are subject to change based on departmental and/or organizational needs.

Keywords: Saint Joseph Health System, Mishawaka , Manager, Nursing - Emergency Dept, Healthcare , Mishawaka, Indiana

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