Clinical Supervisor, RN - Family Medicine Center

Company: Saint Joseph Health System
Location: Mishawaka
Posted on: September 18, 2023

Job Description:

Employment Type: Full time Shift: Day Shift Description: JOB SUMMARY
Reports to the Director of the respective site within SJ Medical Group. In collaboration with the Practice Manager, is responsible for the effective coordination of all daily clinical operational support functions of the assigned facility and performs duties necessary to maintain a smooth functioning and efficient physician office. Will respond to daily clinical and operational issues when the Practice Manager is absent or unavailable. 1. Actively demonstrates the organization's mission and core values and conducts oneself at all times in a manner consistent with these values. 2. Assists in the overall operational staffing support functions of the assigned facility by:

• Maintaining overall responsibility for scheduling of the staff in order to provide adequate coverage for the clinical, imaging, laboratory and surgical areas.
• Supervising the clinical care area, lab area and radiology department; also coordinating patient care and supervising and instructing all staff.
• Participating in the compilation of information for employee performance appraisals; also assisting with employee relations matters, such as corrective actions and disciplinary actions.
• In collaboration with the Practice Manager, interviewing prospective new employees; also providing a comprehensive orientation for new employees.
• In collaboration with the Practice Manager, developing training and education for the staff; also utilizing other sources.
• Maintaining smooth daily clinical operations in the nursing care unit, lab area imaging and surgery department; also maintaining excellent public relations.
• Conducting regular clinical unit meetings to keep employees informed of directives, policies and procedures.
• Hiring/selection and (if necessary) termination of employees, in collaboration with the Practice Manager and under the supervision of the Director.
• Also evaluating the performance of the staff (being directly supervised) and recommending, preparing and administering disciplinary actions as needed. 3. Knows and adheres to all laws and regulations pertaining to patient health, safety and medical information. 4. Assists with maintaining a smooth-functioning and efficient physician office by:
  • Assisting with the development of fee schedules.
  • Participating in the budget process with the Practice Manager; also assisting with the effective - - - - - - - - - - - - - - - - - - - - - - - - -management/control of expenses.
    • Assisting with decisions on selecting vendors and purchasing supplies/equipment.
    • Reviewing charge posting and coding for accuracy.
    • Ensuring that the practice is accurately capturing all necessary patient data and other information to properly bill and collect practice fees.
      • Supervising the daily deposits in order to ensure accuracy and timeliness.
      • Working closely with the Practice Manager on the accounts payable processes.
      • Handling all mail and correspondence.
      • Assisting with the identification of maintenance and repair matters (i.e., pertaining to the building and grounds).
        • Assisting in monitoring the telephone system.
        • Ordering, tracking and maintaining an inventory of supplies. 5. Providing the seamless operation of the physician office in order to promote ongoing effective customer service by:
          • Collaborating with the Director/Practice Manager on marketing and advertisements for the site.
          • Responding immediately to patient concerns and/or complaints; also ensuring that patients are treated in a friendly and highly-effective manner.
            • Performing follow-up and ensuring the timely resolution of customer service matters, while seeking - - - - - - - - - - - - - - - - - - -assistance from the Director/Practice Manager as necessary.
              • Keeping the Director/Practice Manager apprised of all issues which have the potential for disruption of service.
              • Working collaboratively with the Director/Practice Manager to address Physician issues.
              • Serving as the communication resource, especially in the absence of the Director/Practice Manager (conveying information which comes from PNO's main office and general operations-related information, etc.). 6. Plays a key role in the development and maintenance of the physician office's information systems by:
                • Making changes in the Physician appointment scheduling template as necessary.
                • Assisting in the development of plans for hardware and software needs.
                • Facilitating the timely implementation of information system changes. 7. Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:
                  • Working with the Practice Manager, and apprising the Director, in a timely manner, of unusual situations requiring additional assistance or support.
                  • Participating in continuous quality improvement by identifying areas of opportunity and initiating the necessary actions.
                  • Maintaining records, reports and files as required by established policies and procedures.
                  • Completing other job-related duties as directed. Our Commitment to Diversity and Inclusion
                    - Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Keywords: Saint Joseph Health System, Mishawaka , Clinical Supervisor, RN - Family Medicine Center, Healthcare , Mishawaka, Indiana