Patient Services Coordinator

Company: Integrative Pet Care
Location: Chicago
Posted on: February 17, 2026

Job Description:

Job Description Job Description Benefits: 401(k) 401(k) matching Dental insurance Free food & snacks Free uniforms Health insurance Paid time off Parental leave Profit sharing Vision insurance Wellness resources IPC is seeking a full time Patient Services Coordinator to join our busy veterinary clinic. Who we are: Our Chicago clinic has been providing veterinary rehabilitation to pets in Chicagoland and training veterinary professionals from all over the world for 20 years. We are focused entirely on veterinary rehabilitation and work closely with general and specialty practices throughout Chicagoland to give pets the best quality of life through improved mobility and pain management. Our team currently includes 3 Veterinarians certified in canine rehabilitation & acupuncture; 5 Canine Rehabilitation Therapists certified (or pursuing certification) in canine rehabilitation and canine massage; 5 Therapy Assistants, 3 Patient Services Coordinators; and a Practice Manager. Our 6000 square foot facility holds 2 Underwater Treadmills, 3 therapy lasers, a large therapy gym with custom exercise equipment, a small therapy gym for sensitive patients, shockwave, therapeutic ultrasound, and more. About the Job: Welcome and direct clients in a friendly and helpful way Prepare and review documents and medical records accurately and completely Educate and advise clients regarding clinic services and protocols Facilitate communication between the rehabilitation team and our clients Support the rehabilitation team in their administrative needs to ensure the best patient outcomes Schedule appointments and track patient treatment plans accurately Process invoices and payments accurately Update and maintain records and information accurately and appropriately within our Practice Management Software Maintain clinic cleanliness, especially in reception and client-accessible areas of the facility Assist with other administrative duties and projects as appropriate Who you are: Independently motivated with a passion for learning and professional growth. Excellent communicator who works professionally and effectively with pet parents and teammates Able to multitask and prioritize effectively Seeks out ways to support teammates in all clinic roles. Understands the importance of continuously cultivating a positive and supportive team culture. Actively works to uphold our core values. Wants to build relationships with teammates, clients, and patients to facilitate best outcomes for patient care and quality of life. What we provide: Competitive wage and benefit package that includes health, dental, and vision insurance, FSA/HSA options, flexible Paid Time Off, a quarterly team bonus program, and continuing education opportunities. A supportive environment that prioritizes continuing education and ongoing professional development. A team of veterinary professionals from a wide variety of backgrounds who each bring a unique and valuable perspective to patient care and clinic culture. A consistent weekly schedule that allows you to plan your life and provides excellent work-life balance.

Keywords: Integrative Pet Care, Mishawaka , Patient Services Coordinator, Healthcare , Chicago, Indiana