Part Time Design Associate

Company: La-Z-Boy Incorporated
Location: Mishawaka
Posted on: January 10, 2021

Job Description:

BASIC FUNCTION:Responsible for creating sales utilizing exceptional customer service and knowledge of the La-Z-Boy selling process, products and services. Strive to create long-term customer relationships that will lead to increased sales and profitability. Develop awareness of interior design through practical experience, observation and interaction with a La-Z-Boy Designer.Design Associate: In addition, assist the Designer in designing and creating comfortable and functional environments that represent a client's lifestyle, taste and budget.KEY RESPONSIBILITIES;Drives Sales* Contribute to store sales goals by selling furniture, accessories and services offered by La-Z-Boy* Team with Store Manager, Sales Manager, Designer, and Associates to promote the Design program and drive overall store sales* Assist the Designer to achieve established Design program sales goals* Consistently execute the La-Z-Boy selling process and strive to provide a favorable experience to all customers.* Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after sale service and continuing contact with all previous and potential customers* Maximize store promotions, marketing initiatives, and grassroots programs* Maintain strong knowledge of features and benefits of existing and new product line* Meet or exceed established goals as set by managementDesign Program* Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service.* Execute and champion the Design process per company guidelines* Responsible to support design related functions in the storeCustomer Focus* Provide the highest level of customer service to all current and future customers* Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process* Effectively use Podium to ensure customer satisfaction and future follow-up* Make sound business decisions to deliver customer satisfaction and promote team environment* Provide store support to incoming phone calls and emails* Assist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience* Escalate unresolved issues to Store Manager, if not available then Sales Manager or DesignerPeople* Maintain a positive working relationship with all store associatesOperational Excellence* Assist with maintenance of the overall visual appearance of store, this includes but is not limited to assist to maintain floor and/or showroom displays, tagging of products and accessories, maintaining accessory catalogs and design center fabrics, floor moves, and maintaining general store cleanliness* Adhere to general store operational procedures and guidelines* Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries* Responsible to accurately complete the daily On-Point system log* Show a sense of urgency, enthusiasm and excitement with the store team and customers* Maintain adequate knowledge of company standards, product knowledge and internal processes and systems* Consistently schedule deliveries with customers* Other duties as assignedMINIMUM JOB REQUIREMENTS:* Previous selling experience and ability to close a sale strongly preferred* Excellent communication, customer service skills, and organizational skills* Strong interpersonal skills to effectively communicate, build rapport, and positively influence* Demonstrated persuasion and negotiation skills* Ability to effectively manage time and conflicting priorities* Ability to effectively and productively with others as a team* Ability to work the schedule and hours dictated by business needs* Ability to work evenings, weekends and holidays as required* Initiative to meet assigned goals, missions and objectives and motivated to achieve more* Strong attention to detail* Proficient in the use of Microsoft Office, including Word, Excel, Outlook and PowerPointDesign Associate:* Currently enrolled in or a graduate of an Interior Design program* Experience in using floor and space planning applications* Knowledgeable of general principles of home d--cor and design (i.e. furniture, carpet, draperies, and color schemes)* CAD training a plus* CIDA accreditation preferredSales Associate:* High School Diploma or equivalent is required. Bachelor's in Business or related field is preferredSUPERVISORY RESPONSIBILITIES: None

Keywords: La-Z-Boy Incorporated, Mishawaka , Part Time Design Associate, Hospitality & Tourism , Mishawaka, Indiana