Part Time Design Associate
Company: La-Z-Boy Incorporated
Location: Mishawaka
Posted on: January 10, 2021
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Job Description:
BASIC FUNCTION:Responsible for creating sales utilizing
exceptional customer service and knowledge of the La-Z-Boy selling
process, products and services. Strive to create long-term customer
relationships that will lead to increased sales and profitability.
Develop awareness of interior design through practical experience,
observation and interaction with a La-Z-Boy Designer.Design
Associate: In addition, assist the Designer in designing and
creating comfortable and functional environments that represent a
client's lifestyle, taste and budget.KEY RESPONSIBILITIES;Drives
Sales* Contribute to store sales goals by selling furniture,
accessories and services offered by La-Z-Boy* Team with Store
Manager, Sales Manager, Designer, and Associates to promote the
Design program and drive overall store sales* Assist the Designer
to achieve established Design program sales goals* Consistently
execute the La-Z-Boy selling process and strive to provide a
favorable experience to all customers.* Develop and utilize sales
skills and principals including approach, rapport building, needs
discovery, customized portfolio presentations, answering
objections, closing, follow-up, after sale service and continuing
contact with all previous and potential customers* Maximize store
promotions, marketing initiatives, and grassroots programs*
Maintain strong knowledge of features and benefits of existing and
new product line* Meet or exceed established goals as set by
managementDesign Program* Schedule professional home consultations
to present customized room designs, including sample fabrics,
furniture, tables and accessory recommendations as well as the
benefits of a professional installation service.* Execute and
champion the Design process per company guidelines* Responsible to
support design related functions in the storeCustomer Focus*
Provide the highest level of customer service to all current and
future customers* Ensure that each La-Z-Boy customer has an
informative and positive experience by using good customer service
skills and knowledge of products, while following the company
selling process* Effectively use Podium to ensure customer
satisfaction and future follow-up* Make sound business decisions to
deliver customer satisfaction and promote team environment* Provide
store support to incoming phone calls and emails* Assist in
handling customer issues and/or complaints. Provide appropriate
solutions and alternatives to the customer to achieve a satisfied
experience* Escalate unresolved issues to Store Manager, if not
available then Sales Manager or DesignerPeople* Maintain a positive
working relationship with all store associatesOperational
Excellence* Assist with maintenance of the overall visual
appearance of store, this includes but is not limited to assist to
maintain floor and/or showroom displays, tagging of products and
accessories, maintaining accessory catalogs and design center
fabrics, floor moves, and maintaining general store cleanliness*
Adhere to general store operational procedures and guidelines*
Accurately complete order information, collect deposits and fees,
keep orderly customer records, and research customer payments and
deliveries* Responsible to accurately complete the daily On-Point
system log* Show a sense of urgency, enthusiasm and excitement with
the store team and customers* Maintain adequate knowledge of
company standards, product knowledge and internal processes and
systems* Consistently schedule deliveries with customers* Other
duties as assignedMINIMUM JOB REQUIREMENTS:* Previous selling
experience and ability to close a sale strongly preferred*
Excellent communication, customer service skills, and
organizational skills* Strong interpersonal skills to effectively
communicate, build rapport, and positively influence* Demonstrated
persuasion and negotiation skills* Ability to effectively manage
time and conflicting priorities* Ability to effectively and
productively with others as a team* Ability to work the schedule
and hours dictated by business needs* Ability to work evenings,
weekends and holidays as required* Initiative to meet assigned
goals, missions and objectives and motivated to achieve more*
Strong attention to detail* Proficient in the use of Microsoft
Office, including Word, Excel, Outlook and PowerPointDesign
Associate:* Currently enrolled in or a graduate of an Interior
Design program* Experience in using floor and space planning
applications* Knowledgeable of general principles of home d--cor
and design (i.e. furniture, carpet, draperies, and color schemes)*
CAD training a plus* CIDA accreditation preferredSales Associate:*
High School Diploma or equivalent is required. Bachelor's in
Business or related field is preferredSUPERVISORY RESPONSIBILITIES:
None
Keywords: La-Z-Boy Incorporated, Mishawaka , Part Time Design Associate, Hospitality & Tourism , Mishawaka, Indiana
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