Mobile Associate - Retail Sales
Company: T Mobile
Location: Mishawaka
Posted on: June 13, 2022
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Job Description:
Be unstoppable with us T-Mobile is synonymous with
innovation-and you could be part of the team that disrupted an
entire industry We reinvented customer service, brought real 5G to
the nation, and now we're shaping the future of technology in
wireless and beyond. Our work is as exciting as it is rewarding, so
consider the career opportunity below as your invitation to grow
with us, make big things happen with us, above all, BEYOU with us.
Together, we won't stop At T-Mobile, we strongly encourage
everyone, including people of color, veterans, military spouses,
individuals with disabilities, lesbian, gay, bisexual, transgender,
queer and non-binary people, and parents to apply. We are an equal
opportunity employer and welcome everyone to our team. If you are
an individual with a disability and need reasonable accommodation
at any point in the application or interview process, please let us
know by emailing ApplicantAccommodationt-mobile.com or calling
1-844-873-9500. Please note, this contact channel is not a means to
apply for or inquire about a position and we are unable to respond
to non-accommodation related requests. Mobile Associates (MA) work
as a member of a Retail Team of Experts to bring the T-Mobile brand
to life. They're brand ambassadors who build energy and excitement
around our products and services. They are passionate about the
connected world and thrive in a fast-paced environment, where
technology innovations, customer needs, and the Retail experience
are continuously evolving. They immerse themselves in significant
connections with our customers, and their ability to build new and
deepen existing relationships is unmatched across the wireless
industry. They continuously work to build expertise in uncovering
our customers' needs and have a passion to educate, demonstrate and
recommend device and service solutions. This role is a learning
role, where new associates are working with their team and
proactively building skills and proficiencies, in preparation for
the next level up as a Mobile Expert. As a Mobile Associate, you
will be required to successfully complete new employee training.
Responsibilities: Builds proficiency related to serving and selling
to our customers, while providing a world-class customer experience
and building loyalty by: Helping customers pick up right where they
left off in their shopping journey, whether online, through
Customer Care, or in-store. Exploring individual needs and
providing hands-on demonstrations of the latest and greatest
technology in-store. Side-by-side selling to find personalized
solutions beyond the bare-bones device and service plan that keep
our customers connected to the people and lifestyle they love,
including anything from unique accessories cutting-edge IoT
devices. Approaching service and sales needs with composure,
integrity, and compassion. Becomes skilled with and consistently
uses digital tools in interactions and onboarding to actively
demonstrate: How our ever-expanding coverage stacks up in our
customer's neighborhood, providing them with a lightning fast LTE
network Why T-Mobile plans and services will let our customers live
unlimited, feel the love, stay connected and go further. Completes
training on T-Mobile in-store experience, new skills, and
processes, knowledge of systems, and reference resources. Makes the
most of their time on shift, consistently seeking out information
between customers, and learning about innovations in wireless and
technology. Establishes relationships with and partners with
T-Mobile employees across channels, including business and customer
service to: Collectively own the customer experience and resolve
issues, creating a seamless, run-around-free environment.
Successfully identify and hand off small business leads. Support
team initiatives and create an inclusive environment Passionate
customer advocate with the desire to be yourself when connecting
and having fun doing it The experience you'll bring: Competitive
drive and proven ability to succeed in a fast-paced sales
environment. Willingness to work alongside peers and store leaders,
learning and sharing ideas, while serving customers and providing
resolutions to issues. Effective at balancing customer needs and
performance goals. 6 months of customer service and/or sales
experience, Retail environment preferred. Okay. You've seen what
we're looking for and you're up to the challenge. Here's what we
can offer you in exchange for your world-class work: Competitive
base pay plus milestone bonuses Benefits for part-time and
full-time associates Medical, dental, and vision benefits Matching
401(k) An annual Employee Stock Grant, and a purchase plan that
gives you the chance to grab TMUS stock at a discount Generous paid
time-off programs Phone service discounts Education reimbursement
Serious growth potential for your career This is the opportunity to
do something special and join a company revolutionizing the
wireless industry. And we couldn't do it without someone like you.
So, what do you say? Isn't it time you explored what could become
the career move of a lifetime? We invite you to apply today
---Minimum qualifications: At least 18 years of age Legally
authorized to work in the United States High School Diploma or GED
T-Mobile's Commitment Never stop growing T-Mobile doesn't have a
corporate ladder-it's more like a jungle gym of possibilities We
love helping our employees grow in their careers, because it's that
shared drive to aim high that drives our business and our culture
forward. If you'd like to receive more information about careers at
T-Mobile, sign up for the T-Mobile Talent Community today
https://www.tmobile.careers/profile/join/ T-Mobile USA, Inc. is an
Equal Opportunity Employer. All decisions concerning the employment
relationship will be made without regard to age, race, ethnicity,
color, religion, creed, sex, sexual orientation, gender identity or
expression, national origin, religious affiliation, marital status,
citizenship status, veteran status, the presence of any physical or
mental disability, or any other status or characteristic protected
by federal, state, or local law. Discrimination, retaliation or
harassment based upon any of these factors is wholly inconsistent
with how we do business and will not be tolerated. Talent comes in
all forms at the Un-carrier. If you are an individual with a
disability and need reasonable accommodation at any point in the
application or interview process, please let us know by emailing
ApplicantAccommodationt-mobile.com or calling 1-844-873-9500.
Please note, this contact channel is not a means to apply for or
inquire about a position and we are unable to respond to
non-accommodation related requests.
Keywords: T Mobile, Mishawaka , Mobile Associate - Retail Sales, Hospitality & Tourism , Mishawaka, Indiana
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