Customer Service Representative-Dynamic Synergy-Hybrid Position
Company: Careerbuilder-US
Location: Mishawaka
Posted on: January 24, 2023
Job Description:
Job DescriptionSummary:The Customer Service Representative
ensures customer satisfaction by proactively problem-solving,
utilizing all available resources, to provide the highest level of
customer service.Essential Functions:
- Handles incoming and outgoing calls with members, caregivers,
doctors and other outside providers regarding members accounts and
product needs.
- Accesses and enters data in member accounts following HIPAA
guidelines.
- Verifies insurance following established verification
processes.
- Creates documentation to ensure supplies are shipped per
insurance guidelines.
- Communicates with Team Support or Team Lead for matters that
require supervisor approval or intervention.
- Utilizes the Customer Service Wiki to maintain a strong
knowledge base of processes, procedures, insurance guidelines,
products and company information.
- Makes suggestions for process improvements.Key Competencies:
- Accountability
- Action Oriented
- Communicates Effectively
- Customer Focus
- Nimble Learning
- Being Resilient
- Resourcefulness
- Self-Development
- Instills Trust*Supervisory Responsibilities:The Customer
Service Representative has no supervisory responsibilities.Work
Environment:This job is performed in an office setting. This role
routinely uses standard office equipment such as computers, phones,
photocopiers, filing cabinets and fax machines.Physical
Demands:While performing the duties of this job, the employee is
regularly required to speak, hear and see. The employee is
frequently required to stand, walk, use hands to finger, handle or
feel and reach with hands and arms.Position Type:This is a
full-time position with a regular 40-hour work schedule. At times,
overtime may be required.Travel:This position does not require
travel.Required Education and Experience:
- High School Diploma, GED, or equivalent experience.Preferred
Education and Experience:
- 2+ years of experience in a fast-paced customer service role
requiring the ability to handle multiple tasks at various stages of
completion.
- Previous experience requiring clear and calm communication by
phone.
- Previous experience requires the ability to effectively use the
computer system and maintain good records.*Other Duties:All other
duties as assigned by management. Please note this job description
is not designed to cover or contain a comprehensive listing of
activities, duties, or responsibilities that are requested of the
employee for this job. Duties, responsibilities, and activities may
change at any time with or without notice.Job Type: Full-timeby
Jobble
Keywords: Careerbuilder-US, Mishawaka , Customer Service Representative-Dynamic Synergy-Hybrid Position, Hospitality & Tourism , Mishawaka, Indiana
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