Customer Technical Service Rep

Company: TC Transcontinental
Location: Chicago
Posted on: June 1, 2025

Job Description:

Overview
Create value at TC TranscontinentalAt TC Transcontinental, we've got it made, and that's because of the expertise of our team.
We have been driving innovation since 1976.With over approximately 7400 employees, TC Transcontinental is a leader in the packaging and printing industry, as well as the top French-language educational publishing group in North America. It is a company that takes care of its teams and where employees support each other. At TC Transcontinental, we lead the industry by cultivating a sense of belonging for all.
Responsibilities
When your actions lead to success:

• 
  
• Acts as liaison between TC customer and TC manufacturing plants
  
• Interfaces with customers and their employees with process assistance for products
  
• Provides customers with machine parameters for product materials
  
• Responds to customer requests for problem resolution
  
• Troubleshoots and analyzes materials for customers
  
• Works with sales to respond to customer issues
  
• Manages relationships with sales force to meet customer needs
  
• Recommends other product options in support of sales when authorized
  
• Troubleshoots potential problems with customer and their employees
  
• Documents customer issues and resolution
  
• Requests lab testing on samples to further identify material issues
  
• Tests samples on TC equipment to identify additional opportunities
  
• Assists in determining product specifications for customer's needs
  
• Install, setup and provide training of TC packaging equipment
  
• General preventative maintenance of TC packaging equipment
  
• Audit, troubleshoot, and repair TC packaging equipment
  
• Travel up to 70%, as needed
  
• Other duties as assigned
  
  
  Qualifications
  When your expertise drives us:
  
  
  • 
    
  • Bachelor's degree in packaging, engineering or comparable work experience in flexible packaging production or maintenance.
    
  • 5 - 10 years in flexible packaging production/maintenance or packaging machine production/maintenance.
    
  • Experience in the flexible packaging industry and/or meat/cheese/pet food packaging; strongly preferred
    
  • Previous experience in manufacturing organization; preferred
    
  • Knowledge of, and experience with, printing and converting industry and equipment; preferred
    
  • Strong knowledge of the flexible packaging process from film production through the packaging and shipping processes of finished products.
    
  • Computer skills - report writing, Microsoft Office.
    
  • Troubleshooting skills - packaging machine and flexible film interaction and mechanical issues.
    
  • Strong mechanical aptitude - machine breakdowns and upset conditions.
    
    
    
    When benefits really help you live better:
    
    We offer a comprehensive and flexible benefits package designed to support your well-being and help you thrive-at work and at home. Our offerings include:
    
    • 
      
    • Competitive compensation with performance-based incentives and retirement savings plans with company match
      
    • Customizable group benefits including health, dental, life, disability, and travel insurance
      
    • Paid time off
      
    • Employee perks such as discounts on insurance, wireless plans, travel, and more
      
    • Career development opportunities with access to training, mentorship, and tuition reimbursement
      
    • A dynamic, inclusive work environment where your voice matters and your growth is supported
      
      
      EEO
      
      TC Transcontinental is an equal opportunity employer committed to fostering a diverse, inclusive, and accessible workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other characteristic protected by applicable laws in the jurisdictions where we operate.
      
      We are also committed to providing an inclusive and barrier-free recruitment and work environment-promoting dignity, independence, integration, and equal opportunity for all, including persons with disabilities. Accommodations, including alternative formats, will be made available for all parts of the recruitment and selection process. For more information or to request an accommodation please contact talent@tc.tc.
      
      Send us your application. Create something with TC Transcontinental.
      
      
      
      
      
      

Keywords: TC Transcontinental, Mishawaka , Customer Technical Service Rep, Hospitality & Tourism , Chicago, Indiana