Retail Fulfillment Lead, Full Time: University Park
Posted on: August 15, 2019
As an Omni Sales Floor Lead, you will beresponsible for driving a
selling and service culture that championsOmni-channel strategies
and supports our My Macy's initiatives throughpartnership with
colleagues. You will collaborate with the store team todeliver
results in a friction free shopping environment and through
Omniactivities. Perform other duties as assigned.
Macy's uses ascheduling plan that allows our associates to
participate in the creation oftheir work schedules by managing
availability and identifying preferences.Additionally, during key
events and peak selling times, Macy's may offeradditional shifts to
our associates, which they may pick up using theself-scheduling
tool. Details on Macy's schedule options are availableduring the
--- Oversee all fulfillment and in store pickupfunctions to ensure
tasks are expedited and completed --- Participate in Omni
Checkpoints to discuss &resolve the status of open aged orders
and daily processes --- Process shippable returns and abandoned in
storepickup orders --- Provide single voice to Ops/AP
Manager,Receiving Team Manager, Merchandise Team Manager and My
Shop Managers regardingdaily activity --- Ensure that all
fulfillment selling/Omnicoverage shifts are filled and assist in
training of new colleagues as needed --- Utilize daily fulfillment
workload planner to ensureadequate scheduling and flex resources as
needed --- Monitor dashboard/alerts to ensure timelycompletion of
BOPS (Buy Online Pickup in Store) process --- Utilize reporting to
ensure achievement of dailymetrics (fill rate, Speed to Ship, BOPS
Ready On Time, etc.) --- Provide an exceptional customer experience
byensuring the customer is always the priority --- Participating in
other support functions asneeded --- Assist and satisfy the needs
of our in store andonline customer --- Be proficient in SP Manager,
myShip, handhelddevices, POS and MPOS systems including Search and
Send and BOPS --- Ensure all procedures, policies, and standardsare
understood and followed by colleagues --- Monitor resources and
flex based on customertraffic patterns --- Perform all functions in
an efficient manner, asdirected by the People Leader --- Regular,
dependable attendance and punctuality
--- High School diploma or equivalent required. --- A minimum of
one year of experience in a salesrelated role required. ---
Previous supervisory experience is preferred.
--- Ability to effectively communicate and presentinformation to
customers, peers and all levels of management.
--- Basic math functions such as addition,subtraction and
calculating percentages coupled with ability to use
--- Self-starter, able to work independently and aspart of a team
and must have good time management skills. --- Demonstrates ability
to build relationships andconvert customers into a client.
--- This position involves constant moving andstanding. ---
Involves standing a minimum of two consecutivehours. --- Involves
lifting at least 30 lbs. --- May occasionally be involve stooping,
kneeling,crouching, and climbing ladders. --- May involve reaching
above eye level.
--- Ability to follow through on projects in atimely manner. ---
Should be comfortable with the use of computers,mobile technology,
and frequent use of RF equipment.
--- Flexible with scheduling and available to workretail hours,
which may include day, evening, weekends, and/or holidays.
This job description is not all inclusive. Macy's Inc. reserves
theright to amend this job description at any time. Macy's Inc. is
an EqualOpportunity Employer, committed to a diverse and inclusive
Keywords: Macy's, Mishawaka , Retail Fulfillment Lead, Full Time: University Park, Hospitality & Tourism , Mishawaka, Indiana
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