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Guest Service Rep_H

Company: Hyatt Place South Bend/Mishawaka
Location: Mishawaka
Posted on: November 29, 2019

Job Description:

Position Summary: We seek a positive, service-oriented, energetic and self-motivated Guest Services Representative. The Guest Services Representative will report to the Guest Services Manager and will work closely with the Front Office team as well as other departments of the hotel. The successful candidate will be welcoming with friendly attitude, be team orientated, be efficient and a good problem solver. The hospitality industry is unique in that it requires commitment 24 hours a day. Providing our guests with a great experience and anticipating needs to achieve the best possible service in the most caring and courteous manner so they will want to come back for more. Responsibilities include but are not limited to: Check guest in, ensuring proper credit is received, special requests are noted / fulfilled and accurate information is established. Communicate with all departments regarding in house VIP's and any special needs. Thoroughly complete all guest transactions. Maintain an up to date working knowledge of all hotel amenities as well as any special events. Promote and sell special hotel programs, special rate packages, and upgrades when appropriate. Interact with team in a professional manner, assisting other departments with necessary information. Be knowledgeable of all emergency procedures and Hotel policies. Maintain house bank and handle all checks and cash according to Hotel policies and procedures. Communicate all pertinent information to Managers and Supervisors. Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. Solicit guest feedback via guest comment cards. Answer the telephone in a professional manner and assist guests with any questions, directions to the property etc.

Keywords: Hyatt Place South Bend/Mishawaka, Mishawaka , Guest Service Rep_H, Hospitality & Tourism , Mishawaka, Indiana

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