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Staffing - Administrative Assistant I

Company: Axelon Services Corporation
Location: Mishawaka
Posted on: November 22, 2021

Job Description:

Job Description

Job Title : Administrative Assistant I

This is not a straight forward Admin, will need excellent mathematical and attention to detail skills. Can sit remote but will need to work EST hours.

Job Description :
Provides Reliability support and operational support to GRM Contact Center employees. Responsibilities include accurate and efficient reconciliation & recording of hours worked for each employee. Creating and maintaining automated time sheets. Running daily reports for use in Reliability tracking and reconciliation to accurately record time worked into the Time Management system; Monitoring Virtual Call-Off Log voicemail. Replying to email requests from Mangers, Representatives and HRSC for assigned Business units

Job Responsibilities:
1. Daily running reports via AVAYA/Triton & IEX to obtain data needed to reconcile Time and Attendance for representatives.
2. Review and verify information from the daily reports; verify accuracy against source documents, policies for Shift Differential, Pre-Shift coding; Approved Leaves, State Paid Sick Leaves, etc. Ensures completion and accuracy of data recorded, accommodation paperwork, and/or forms.
3. Reviews hours worked placed into Time Management system by the BOT. Manually enters hours worked/FTO/Approved Leave & Shift Differential into Time Management for exceptions not recorded the BOT.
4. Maintains records and data for approved accommodations (FML/ADA/Short Term Disability/PLOA); corresponds with HRSC as needed to ensure accuracy of information
5. Provides support to Management staff for business units to include: FTO reconciliation; attendance infractions reconciliation; Status Change/HREU; updates to Time Tracker due to Time Tracker error or approved leave status changes; Personal Holiday tracking for Part time employees; Maintenance of Sub-holiday spreadsheet; ensures HR Support for coding Sub Holiday time off is completed;
6. Timely response to email inquiries from representatives, Management teams, WFM Scheduling & Intraday and HR Support.
7. Monitor voicemail for Call-Off Line for business units for unplanned absence notifications; to include updating IEX schedules; completing Exception code form or other forms required by business units.
8. Perform support related duties as requested. Work with System developers; provide New Hire Training on Reliability Policy; new training for Reliability employees; updating training materials, Work Instructions and SOPs

Systems & Programs used:
Excel, Word, IEX; Avaya/Triton, Outlook, TEAMS
Will provide training for IEX/AVAYA/Triton and Call off Log

Expectations:
Attention to detail, work well with others, professional correspondence with our customers who are primarily the Leadership teams. Efficiency with Excel required.

Extra talking points:
This position will work hand in hand with scheduling and Intraday teams processing time and attendance for GRM Contact Center employees in Gateway (when CSRs log in and out); you will analyze any variation with the schedules in IEX from what they were supposed to work and what was actually worked for reliability purposes and enter that information into Time Management. You will also conduct regular audits to ensure that the information entered matches with IEX/Avaya/Attendance Database and will work closely with HR Support to keep up with approved leave (FMLA/ADA and Disability) status. You will have a lot of competing demands and priorities and will need to have very strong organizational and multi-tasking skills to stay on task in this role. You need to be strong in the use of Excel.

You must be EXTREMELY mathematically inclined, (the most successful people in this position are the ones who can balance their financial records and keep them balanced to the penny!!!); you need to be detailed oriented; have excellent communication skills (oral and written) and understand the importance of confidentiality.

Keywords: Axelon Services Corporation, Mishawaka , Staffing - Administrative Assistant I, Human Resources , Mishawaka, Indiana

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