Technical Writer

Company: SmartSense by Digi
Location: Mishawaka
Posted on: June 20, 2022

Job Description:

SmartSense by Digi is looking for a dynamic Technical Writer to join our team. The role of Technical Writer is responsible for developing and maintaining content that helps our customer by translating technical information and configuration procedures into clear, concise, readable content for non-technical users.Often the first experience our customers have with our solutions and products is the self-help content and on boarding content that is delivered at the start of their service. These experiences should be comprehensive and intuitive so that our customers immediately understand how to get value from their SmartSense program.In this role, you will collaborate with Research and Development, Product Management, and Marketing to create outstanding technical content for our customers. You'll write new technical content and edit existing technical content to ensure that it is meeting our current standards.Technical content will be published within our software products, on our help site, and in recurring communications that go to customers to promote helpful tips and tricks.The ideal candidate will have one year of experience developing technical or help content. Graphic design experience is a plus. In this position, you will form strong partnerships with colleagues inside of many functional areas to ensure that technical content represents a wholistic view. This role reports to the Senior Director of Brand Experience.Soft Skills that will benefit you in this role:Self-starterGreat listening skills to identify and understand opportunities to introduce clarity into our contentBuilds meaningful relationship with a cross-functional teamInnovative approach to problem solvingAlways learning and curious about the businessGreat energy and enthusiasm for the workRelentless commitment to improving the technical content experience for our customersExperience requirements:1+ years of experience developing technical or similar contentsExcellent communication skillsExperience driving programs and special projects to completionThe ideal candidate will possess these other skills:Experience managing an online knowledge platform such as BloomfireKnowledge of industry tools including Adobe Suite, Microsoft Office, HubSpot, HTMLKnowledge of performance analytics tools including Google Analytics, Google Search Console, Moz, etc.Constantly strives to improve resultsThrives in very fast-moving environmentStrong team player, motivated to work collaboratively across a variety of stakeholdersProject management skills with demonstrated ability to deliver on timeAbility to deliver programs across market segments and target different personasLocation: Hopkins, MN, Mishawaka, IN, or Boston, MA or 100% RemoteDigi International offers a distinctive Total Rewards package including new hire stock award, paid parental leave, open (uncapped) PTO, and hybrid work environment in addition to our competitive medical, health & wellbeing and compensation offerings.SmartSense is proud to be an equal-opportunity workplace dedicated to pursuing and hiring a diverse workforce. Women and minorities are encouraged to apply.

Keywords: SmartSense by Digi, Mishawaka , Technical Writer, IT / Software / Systems , Mishawaka, Indiana