Technical Writer
Company: SmartSense by Digi
Location: Mishawaka
Posted on: June 20, 2022
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Job Description:
SmartSense by Digi is looking for a dynamic Technical Writer to
join our team. The role of Technical Writer is responsible for
developing and maintaining content that helps our customer by
translating technical information and configuration procedures into
clear, concise, readable content for non-technical users.Often the
first experience our customers have with our solutions and products
is the self-help content and on boarding content that is delivered
at the start of their service. These experiences should be
comprehensive and intuitive so that our customers immediately
understand how to get value from their SmartSense program.In this
role, you will collaborate with Research and Development, Product
Management, and Marketing to create outstanding technical content
for our customers. You'll write new technical content and edit
existing technical content to ensure that it is meeting our current
standards.Technical content will be published within our software
products, on our help site, and in recurring communications that go
to customers to promote helpful tips and tricks.The ideal candidate
will have one year of experience developing technical or help
content. Graphic design experience is a plus. In this position, you
will form strong partnerships with colleagues inside of many
functional areas to ensure that technical content represents a
wholistic view. This role reports to the Senior Director of Brand
Experience.Soft Skills that will benefit you in this
role:Self-starterGreat listening skills to identify and understand
opportunities to introduce clarity into our contentBuilds
meaningful relationship with a cross-functional teamInnovative
approach to problem solvingAlways learning and curious about the
businessGreat energy and enthusiasm for the workRelentless
commitment to improving the technical content experience for our
customersExperience requirements:1+ years of experience developing
technical or similar contentsExcellent communication
skillsExperience driving programs and special projects to
completionThe ideal candidate will possess these other
skills:Experience managing an online knowledge platform such as
BloomfireKnowledge of industry tools including Adobe Suite,
Microsoft Office, HubSpot, HTMLKnowledge of performance analytics
tools including Google Analytics, Google Search Console, Moz,
etc.Constantly strives to improve resultsThrives in very
fast-moving environmentStrong team player, motivated to work
collaboratively across a variety of stakeholdersProject management
skills with demonstrated ability to deliver on timeAbility to
deliver programs across market segments and target different
personasLocation: Hopkins, MN, Mishawaka, IN, or Boston, MA or 100%
RemoteDigi International offers a distinctive Total Rewards package
including new hire stock award, paid parental leave, open
(uncapped) PTO, and hybrid work environment in addition to our
competitive medical, health & wellbeing and compensation
offerings.SmartSense is proud to be an equal-opportunity workplace
dedicated to pursuing and hiring a diverse workforce. Women and
minorities are encouraged to apply.
Keywords: SmartSense by Digi, Mishawaka , Technical Writer, IT / Software / Systems , Mishawaka, Indiana
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