Regional Manager, IT Tech Ops-2
Company: Pactiv Evergreen
Location: Lake Forest
Posted on: May 4, 2024
Job Description:
Overview: Pactiv Evergreen Inc. (NASDAQ: PTVE) is a leading
manufacturer and distributor of fresh foodservice and food
merchandising products and fresh beverage cartons in North America
and certain international markets. It supplies its products to a
broad and diversified mix of companies, including full service
restaurants and quick service restaurants, foodservice
distributors, supermarkets, grocery and healthy eating retailers,
other food stores, food and beverage producers, food packers and
food processors. To learn more about the company, please go to the
company website at pactivevergreen.com. -Pactiv Evergreen is
committed to a diverse and inclusive workforce. - Pactiv Evergreen
is an Equal Opportunity Employer. - All qualified applicants will
receive consideration for employment without regard to race, color,
sex (including pregnancy), sexual orientation, religion, creed, age
national origin, physical or mental disability, genetic
information, gender identity and/or expression, marital status,
veteran status or other characteristics or statuses protected by
law. - For individuals with disabilities who would like to request
an accommodation, please -call (847) 482-4320 or email
TalentHelp@Pactiv.com. - -All information will be kept confidential
according to EEO guidelines and applicable laws. -
Responsibilities: The Regional Manager, IT Tech Ops reports, at
their assigned locations as well as managing work effort for
projects supported by PTVE IT.------Locations and responsibilities
will include, but are not limited to Manufacturing Sites and
Warehouses. This Manager will be responsible for direct
supervision, leadership, and coaching of remote and local IT site
support Technicians and IT Analysts to ensure that business needs
are met within SLA's, while adhering to policies, procedures, and
methodologies.------Additional responsibilities will require
cross-functional IT infrastructure knowledge in order to lead and
participate in projects within the company at various locations as
well as the ability to partner and build relationships with key
stakeholders in the field.--- This Manager will work closely with
IT leadership and support teams for direction on tactical planning
across all business units and provide direction to other site
support team members on these projects.--- ---- - -DESCRIPTION OF
ESSENTIAL FUNCTIONS:--- ---- -
Manage a staff of local and remote IT
Analysts in their respective Region.Provide leadership, allocate
resources, align activities and drive an accountability-mindset
within team to meet departmental objectives and support the
company's strategic direction.------Establish annual goals and
objectives, evaluate performance, recommend and implement
corrective actions as needed.---Regularly monitor and report on key
service metrics for assigned areas and inform the organization of
trends and challenges encountered by the end-user
community.---------Instill a customer service-oriented mindset
focused on meeting customer needs and delivering IT support to the
end-user community.---------Develop and maintain strong working
relationships with key stakeholders and other client groups.Promote
the use of ITSM best practices and recommend improvements to better
align the organization with current ITSM/ITIL
methodologies.------Develop staff members through coaching,
mentoring, and training to remain current with technologies, best
practices and updated processes and procedures.------Foster
opportunities for continuous improvement.--- Contribute to the
justification and implementation of tools to improve operating
efficiencies and performance.---Oversee all aspects of break/fix
and service requests for assigned area of responsibility including
assignment, ticket documentation, customer interaction, and
collaboration with other teams to ensure resolution meets expected
quality and SLOs/SLAs.---Manage team in identifying technical or
operational issues, including communication and escalation within
the organization and business units as necessary.------Lead
multi-discipline root cause investigations that impact assigned
area of responsibility.---Lead small to medium size infrastructure
projects across multiple locations to ensure completion on time,
within budget and expected quality.---------Create project budgets
and maintain project forecasts for resources.---Negotiate with
staffing and project vendors as needed, in conjunction with IT
Procurement and/or project sponsors.---Keep current with industry
direction on technology changes with a focus on cybersecurity
threats and vulnerabilities.---Adhere to all IT and company
policies, practices, and processes.------ Qualifications:
Education:--- -
Bachelor's degree in computer science
or technical field or equivalent work experience------Project
Management certification is a plus--- -Experience: -
Minimum of 5 years of increasing
responsibility in technology or support services within office,
manufacturing and warehouse environments.---Experience in IT Site
Support, directly or indirectly overseeing teams that manage daily
IT support operations, including PC and software deployments,
network equipment, servers, printers, etc.---Demonstrated ability
to manage operational work, project work, and other assignments,
while meeting individual and team objectives and
timelines.---Experience working in one or more ITSM tool suites,
especially Incident, Problem, and Change Management.---Experience
in Microsoft SCCM or similar desktop management tools.------Solid
working knowledge of Microsoft Active Directory, DNS, DHCP, etc.
and troubleshooting cross-system issues.------Experience using
project management tools and methodologies.---Vendor management
experience, including contract oversight and management.---
-Knowledge/Skills/Competencies:--- - -
Excellent interpersonal skills with
demonstrated ability to build relationships and work with people at
all levels with patience, understanding, responsiveness, and
professionalism.--- Networks efficiently, builds trust and is able
to effectively facilitate discussions between various IT
disciplines and end users.---Ability to communicate clearly and
consistently, both in written or verbal form, to individuals at all
levels within the organization.------Customer-focused, quality and
results-minded leader with a proactive approach to identifying,
analyzing, and resolving issues ahead of impact to
end-users.------Strong business acumen, analytical, problem
solving, and critical thinking skills to drive efficiencies and
continuous improvements.---Effective team builder with ability to
foster collaboration and accountability between IT and business
teams.------Ability to promote the introduction of new technologies
while ensuring impact to users and the business is understood and
minimized.---Ability to perform well under pressure and stressful
situations.------Ability to operate in ambiguous situations and be
flexible as the organization changes and grows.---Use discretion in
the handling of confidential data.---Travel up to 60% and may
include international.---
Keywords: Pactiv Evergreen, Mishawaka , Regional Manager, IT Tech Ops-2, IT / Software / Systems , Lake Forest, Indiana
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