Field Service Technician - Greater Ohio Valley
Company: Turnkey Corrections
Location: Chicago
Posted on: April 4, 2026
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Job Description:
Position Summary: TurnKey Corrections has a Full-Time position
covering the Greater Ohio Valley Region. The position is to perform
and maintain TurnKey operations at Correctional Facilities. Storage
is provided on site, and the product is delivered to the location.
You must be able to work on your own or with one other team member
and willing to travel to multiple states. You will play a key role
in the training, installation, conversion, and overall satisfaction
of new and existing customers. Your primary role will focus on
training and installation support, which may include some travel,
up to 80%. In this role, you will provide direct customer support
in person, or via phone, web and email. You will be responsible for
following the implementation process, and train customers to get
the most out of their experience. Requirements ESSEIAL DUTIES &
RESPONSIBILITIES: Fulfilling commissary orders and/or filling
vending machines. Resolving detainee requests/issues related to our
operations. Receiving, general warehouse, and some basic computer
work. Managing inventory levels through software to maintain enough
inventory. Rotating product to keep spoilage limited. Processing
and handing out inmate canteen orders. Troubleshooting/maintenance
of equipment on location including Computer, Kiosk, and/or vending
equipment. Provide remote/on-site customer training and
installation support via email, phone and other electronic mediums.
Log customer cases discovered during training and installation and
communicate any perceived delays to management immediately upon
identification. Create detailed documentation to explain otherwise
complex tasks to customers and fellow employees. Configuration of
customer equipment both locally and remotely. Obtain general
understanding of the software architecture. Identify and correct or
advise on operational issues observed during training and
installation Travel Regionally up to 80% to install and train
customers regarding all solutions Other duties as assigned
Requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical
demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of
this position. Reasonable accommodations may be made to enable
individuals with disabilities to perform these functions. The
employee is required to stand, walk, sit, and reach with hands and
arms. The employee must be able to lift and/or move up to 50 pounds
multiple times during each shift. MINIMUM QUALIFICATIONS: Able to
work independently and efficiently meet deadlines Able to promptly
answer training related email, phone calls and other electronic
communications Self-motivated, detail oriented, and organized
Experience with hardware and software trouble shooting Proficient
in Internet related applications Excellent communication (oral and
written), interpersonal, organizational, and presentation skills
Able to build strong relationships with Jail Staff Must feel
comfortable in a correction's environment Bachelor's degree or High
school diploma with equivalent years of experience Benefits:
Medical/Dental/Vision STD/LTD Accident Critical Illness $50k
Employer Paid Life Insurance 401k Employer Match Salary Description
$55K - $75K
Keywords: Turnkey Corrections, Mishawaka , Field Service Technician - Greater Ohio Valley, IT / Software / Systems , Chicago, Indiana
