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Switchboard Operator - Communications - PRN (as needed)

Company: Saint Joseph Health System
Location: Mishawaka
Posted on: February 6, 2020

Job Description:

Minimum $11.78 - Maximum $15.90 JOB SUMMARY Effectively operate a console-type switchboard and/or provide information and assistance necessary to maintain communications of the Medical Center through telephones, paging, alarms and radio. Provides answering service for all of SJPN, SJVNA and other physician offices. JOB DUTIES 1. Actively demonstrates the organization’s mission and core values, and conducts oneself at all times in a manner consistent with these values. 2. Knows and adheres to all laws and regulations pertaining to patient health, safety and medical information. 3. Operates multiple-line console in order to answer, transfer and relay incoming telephone calls and assists in placing local and long distance telephone calls for colleagues as well as physicians. 4. Provides approved hospital and patient status information as well as directory assistance for outside callers. 5. Announces all emergency codes via public address system, i.e., STAT calls, ALL CODES, notifying appropriate hospital personnel and/or outside agency personnel for quick response. Monitors all alarm panels including emergency data computer and notifies appropriate personnel when an alarm is activated. 6. Maintains a variety of records including names and locations of physicians on staff at Saint Joseph Health System (SJHS), on call physicians, patient information (such as admission, transfer, discharge and condition data) and any other changes in data. 7. Provides after-hours answering service for SJPN, SJVNA and other physician offices, including keeping all data current, correct on-call physician for each practice and pages the on-call physician via digital/alpha pagers with correct messages. 8. Contacts security as requested by colleagues or visitors in need of escorts to parking areas or in response to calls for other assistance or safety issues. 9. Assists in training and orienting new colleagues. 11. Provides approved patient information upon request in response to telephone inquiries. Refers other inquiries to appropriate hospital personnel. 13. Performs other duties consistent with purpose of job as directed. JOB SPECIFICATIONS AND CORE COMPETENCIES Education: High school diploma required, with business classes preferred to provide a sense of responsibility and knowledge of general office procedures. Licensure: None Experience: Experience in answering multi-line phones and customer service preferred. Basic computer knowledge desired. Other Job Requirements: 4 to 6 weeks training required. Work requires the ability to exchange information on factual matters, analytical ability to gather and interpret data, greet visitors, explain hospital policies, and/or relay messages to appropriate personnel. Requires courtesy and tact when dealing with patients, visitors, and/or hospital associates. Assigned hours within your shift, starting time, or days of work are subject to change based on departmental and/or organizational needs.

Keywords: Saint Joseph Health System, Mishawaka , Switchboard Operator - Communications - PRN (as needed), Other , Mishawaka, Indiana

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