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Membership Representative

Company: Sam's Club
Location: Mishawaka
Posted on: February 9, 2020

Job Description:

Position Summary... What you'll do... Drives membership in the club by communicating goals, results, and feedback; ensuring updated signage; ensuring all marketing collateral and signage related to membership programs are up to date; and completing and maintaining required documentation and forms. Enables associate membership engagement by working cross-functionally with members, managers, and associates to identify training gaps and needs; ensuring training plans and materials are efficient; providing information on membership benefits; promoting the value of company products and services; teaching associates how to process and sell memberships, upgrades, and credit accounts; communicating relevant information on membership events inside and outside of the club; and assisting associates in the proper execution of membership plans to support achieving membership sales. Directs club membership goals by selling memberships in the field and in the club using various techniques (for example, cold calling, making outside appointments, membership drives); communicating with current and prospective members; educating members on membership types, programs, and benefits; identifying member or prospective member needs with appropriate membership benefits, services, or product solution; responding to membership questions and concerns; encouraging renewals; assisting with account decisions; building membership levels; and promoting the value of Sam's Club products and services. Performs sales activities on major accounts by negotiating sales price and discounts; maintaining relationships with major clients and prospects; developing new relationships with members to grow and create additional sales; assisting clients with making purchasing decisions; adjusting sales strategy to meet changing market and competitive conditions; consulting with major account customers after sales to resolve problems and provide ongoing support; customizing offerings based on the needs of prospective member; and responding to inquiries generated through marketing efforts. Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning. Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices. Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Minimum Qualifications Bachelor’s degree in business, communications, or related field OR 4 years’ experience in sales, retail or related field. 1 year’s sales experience in business to business sales. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Supervisory

Keywords: Sam's Club, Mishawaka , Membership Representative, Other , Mishawaka, Indiana

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