Branch & Business Center Asst Mgr (MLO)
Company: PNC Financial Services Group
Location: Mishawaka
Posted on: January 9, 2021
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Job Description:
Job DescriptionJob Profile Position Overview At PNC, our people
are our greatest differentiator and competitive advantage in the
markets we serve. We are all united in delivering the best
experience for our customers. As a Branch and Business Center
Assistant Manager within PNC's Retail Branch organization, you will
be based in Mishawaka, IN. Job Description * Accountable for the
operational soundness of the branch and team, specifically the
maintenance of security procedures, ensuring audit controls are
followed and the support and adherence to compliance and regulatory
guidelines. Manages service and operational aspects of a Branch &
Business Center branch. Builds a high performing team through the
attraction, on-boarding, coaching and development of branch team
members. Leads through influence and impacts a broad range of
eco-system partners in an omni channel environment. Drives revenue
and loyalty through proactive interactions with clients. *
Influences a range of eco-system partners in an omni channel
environment. Manages, coaches and executes a proactive client
experience within an omni channel environment. Provides solutions
and advice to improve client financial well-being. Leads effective
problem resolution. * Fosters a positive working environment that
facilitates exceptional service and expanding profitable customer
relationships. Grows branch revenue through acquisition and
share-of-wallet growth of consumer and business households.
Consistently inspects, supports and coaches the branded sales
process to proactively achieve sales targets and customer loyalty.
* Drives the employee engagement experience. Responsible for
acquiring and retaining talent through the training, coaching and
development of employees with a focus on bank protocol, operational
processes, policies and procedures. Coaches employees to achieve
performance and activity expectations. Leads the performance
management process for direct reports. * Responsible for the Branch
& Business Center risk process through proper oversight and
adherence to regulatory, security and audit requirements. Trains
and coaches team members with operational/risk activities and
monitors adherence to policies and procedures. Exercises sound
decision making to identify and mitigate potential risk. Manages
operational, human capital, reputational and business risk through
adherence to established policies and procedures. PNC Employees
take pride in our reputation and to continue building upon that we
expect our employees to be: * Customer Focused - Knowledgeable of
the values and practices that align customer needs and satisfaction
as primary considerations in all business decisions and able to
leverage that information in creating customized customer
solutions. * Managing Risk - Assessing and effectively managing all
of the risks associated with their business objectives and
activities to ensure they adhere to and support PNC's Enterprise
Risk Management Framework. PNC also has fundamental expectations of
our people managers. As a manager of talent in PNC, you will be
expected to: * Include Intentionally - Cultivates diverse teams and
inclusive workplaces to expand thinking. * Live the Values - Role
models our values with transparency and courage. * Enable Change -
Takes action to drive change and innovation that will transform our
business. * Achieve Results - Takes personal ownership to deliver
results. Empowers and trusts others in decision making. * Develop
the Best - Raises the bar with every talent decision and guides the
achievement of all employees and customers. Competencies Branch
Banking Services - Knowledge of the responsibilities, issues,
regulations, business practices, and operations of retail banking
branches; ability to provide qualified services to customers.
Decision Making and Critical Thinking - Understanding of the issues
related to the decision-making process; ability to analyze
situations fully and accurately, and reach productive decisions.
Digital Awareness - Shares, shows and supports clients on a variety
of technological digital and online tools and resources allowing
them to explore solutions to achieve their financial goals and
financial well-being through the PNC conversation. Effective
Communications - Understanding of effective communication concepts,
tools and techniques; ability to effectively transmit, receive, and
accurately interpret ideas, information, and needs through the
application of appropriate communication behaviors. Managing
Multiple Priorities - Ability to manage multiple concurrent
objectives, projects, groups, or activities, making effective
judgments as to prioritizing and time allocation. Sales Management
- Develops sales strategies that incorporate client segments,
market opportunities, competitive forces and sales force
effectiveness. Identifies priorities and ensures sales teams
execute against plans that focus on deepening client relationships,
elevating market share and increasing share of wallet. Drives
sa
Keywords: PNC Financial Services Group, Mishawaka , Branch & Business Center Asst Mgr (MLO), Other , Mishawaka, Indiana
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