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Registration Team Lead - Patient Registration - Full -Time - 8:00 am - 4:30 pm Monday, Wednesday & Friday. 2:00 pm - 10:30 pm Tuesday & Thursday - Various Days/Rotating Weekends

Company: Trinity Health Corporation
Location: Mishawaka
Posted on: May 3, 2021

Job Description:

Employment Type:

Full time


Evening Shift


Why Saint Joseph Health System?

Saint Joseph Health System is a not-for-profit, multi-hospital health system located in North Central Indiana.

Our system includes:

  • Mishawaka Medical Center: 254-bed acute-care hospital located in Mishawaka
  • Plymouth Medical Center: 58-bed acute-care hospital located in Plymouth
  • More than 85 providers in the Saint Joseph Physician Network located across the Saint Joseph and Marshall counties
  • Community Health Centers and additional points of access
  • St Paul's is a 316 suite campus for independent living, assisted living, rehabilitation, memory care, long-term nursing care and numerous senior activities located in South Bend
  • Holy Cross is a 168 suite campus for rehabilitation and wellness and skilled nursing programs located in South Bend
  • Trinity Tower with 84 affordable senior apartments located in downtown South Bend
  • VNA Home Care is our home care agency that helps transition patients from the hospital to home and back to their regular daily activities
  • Saint Joseph PACE provides care and services to seniors with chronic care needs allowing them to maintain their independence in their homes for as long as possible (transportation provided)

At Saint Joseph Health System, our values give us strength. That character guides every decision we make - even when those decisions are complicated, costly or hard. We honor our mission to care for every man, woman and child who needs us by investing in technology, people and capabilities that allow us to set the standard for quality care.

About the Job:

This position is responsible for assisting the Manager in managing daily operations within the assigned Regional Health Ministry's (RHM) Patient Access department. Provides staff training, coaching and support; issue identification, assessment and resolution; and technical support within the assigned work environment in order to achieve desired outcomes and compliance with Trinity Heath policies/procedures and standards. Provides input in hiring/firing decisions as well as performance appraisals. May perform quality reviews and analysis to support internal controls, monitor

employee performance and assist in staff development, retention and selection.

What You Will Do:

    1. Actively demonstrates the organization's mission and core values, and conducts oneself at all times in a

manner consistent with these values.

  1. Knows and adheres to all laws and regulations pertaining to patient health, safety and medical information.

  2. Provides operational guidance and support to assigned staff under the direction of the manager.

Disseminates policy/procedure updates, and supports coverage of other departmental divisions, as required.

Serves as technical advisor and resource to staff and the manager.

  1. Coordinates the development of associate work schedules and assignments to ensure cost effective staffing

providing optimal work flow needs that meet customer requirements.

  1. Performs job-specific accountabilities of relief staff, other job functions as assigned by the manager, or as

required to meet customer expectations. Expectation is that the Team Lead will do direct customer interaction

during peak volumes or staffing issues.

  1. Participates in the redesign of processes and systems to improve service, data integrity, and staff

productivity/quality to achieve departmental goals and process outcomes. Champions for implementation of

new products, regulatory components and processes.

  1. Develops effective decision-making, communications and interpersonal relations to ensure a positive image of

the Regional Health Ministry, and to ensure customer satisfaction, supporting and portraying strong customer

service philosophies in all encounters:

  • Provides timely and professional follow-up to customer complaints and issues; and
  • Ensures problem resolution and corrective action for long-term solution, coordinating such effort

across intra and inter-departmental channels.

  1. Provides function-specific training, including staff orientation and continuing education. Develops job aides to

assist staff in performing work assignments

  1. Maintains work site in full operational order:
  • Orders supplies and other materials in compliance with budgetary constraints;
  • Maintains a neat, orderly work environment that denotes professionalism and efficiecy
  1. Actively participates in the following activities:
  • Selection of employees based on potential contributions, departmental culture/needs and personnel policies.
  • Recommends allocation of resources based on scope of goals and priorities;
  • Provides input to colleague's performance;
  • Rounds with colleagues and other departments to increase engagement and identify process gaps

and performance improvement opportunities

  • Mentors and coaches associates to ensure positive outcomes; and
  • Maintains fiscal accountability for assigned area of responsibility by identifying new operational,

capital and program needs, monitoring staffing allocation in alignment with customer service goals,

and by meeting budget parameters.

  1. Analyzes and displays data in meaningful formats; develops and communicates policies/procedures and other

business documentation; conducts special studies and prepares management reports, including key

performance indicators as they relate to the division (waiting/service times, staff productivity, accuracy,

customer feedback, incident reporting, etc.).

  1. Fully-skilled in downtime and emergency code procedures. Acts as a resource during emergent downtime

and code events.

  1. Fully-competent in medical necessity checking and acts as an integral team member to minimize operational


  1. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health's

Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to

ensure adherence in a manner that reflects honest, ethical, and professional behavior.

  1. Participates in pager rotation for 24/7 staffing and support coverage.

  2. Performs other duties consistent with purpose of job as directed.

What We Are Looking For:

Education: Associate's degree in Business Management, Healthcare Administration or other Healthcare discipline

preferred. Two or more years of current Revenue Cycle experience with documentation of process successes may

substitute for education.

Licensure: None required.

Experience: Must possess a demonstrated knowledge of Revenue Cycle functions with attention to Billing and Following, Customer Service, Patient Access, Denial Management, Quality Assurance and Training, and/or Payment


Other Job Requirements:

Customer service background is required. Working knowledge of computer operations and electronic interfaces is

required. Formal software course training is preferred.

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Keywords: Trinity Health Corporation, Mishawaka , Registration Team Lead - Patient Registration - Full -Time - 8:00 am - 4:30 pm Monday, Wednesday & Friday. 2:00 pm - 10:30 pm Tuesday & Thursday - Various Days/Rotating Weekends, Other , Mishawaka, Indiana

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