Why Saint Joseph Health System?
Saint Joseph Health System is a not-for-profit, multi-hospital
health system located in North Central Indiana.
Our system includes:
* Mishawaka Medical Center: 254-bed acute-care hospital located
in Mishawaka * Plymouth Medical Center: 58-bed acute-care hospital
located in Plymouth * More than 85 providers in the Saint Joseph
Physician Network located across the Saint Joseph and Marshall
counties * Community Health Centers and additional points of access
* St Paul's is a 316 suite campus for independent living, assisted
living, rehabilitation, memory care, long-term nursing care and
numerous senior activities located in South Bend * Holy Cross is a
168 suite campus for rehabilitation and wellness and skilled
nursing programs located in South Bend * Trinity Tower with 84
affordable senior apartments located in downtown South Bend * VNA
Home Care is our home care agency that helps transition patients
from the hospital to home and back to their regular daily
activities * Saint Joseph PACE provides care and services to
seniors with chronic care needs allowing them to maintain their
independence in their homes for as long as possible (transportation
At Saint Joseph Health System, our values give us strength. That
character guides every decision we make - even when those decisions
are complicated, costly or hard. We honor our mission to care for
every man, woman and child who needs us by investing in technology,
people and capabilities that allow us to set the standard for
About the Job:
This position is responsible for assisting the Manager in
managing daily operations within the assigned Regional Health
Ministry's (RHM) Patient Access department. Provides staff
training, coaching and support; issue identification, assessment
and resolution; and technical support within the assigned work
environment in order to achieve desired outcomes and compliance
with Trinity Heath policies/procedures and standards. Provides
input in hiring/firing decisions as well as performance appraisals.
May perform quality reviews and analysis to support internal
employee performance and assist in staff development, retention
What You Will Do:
* 1. Actively demonstrates the organization's mission and core
values, and conducts oneself at all times in a
manner consistent with these values.
2. Knows and adheres to all laws and regulations pertaining to
patient health, safety and medical information.
3. Provides operational guidance and support to assigned staff
under the direction of the manager.
Disseminates policy/procedure updates, and supports coverage of
other departmental divisions, as required.
Serves as technical advisor and resource to staff and the
4. Coordinates the development of associate work schedules and
assignments to ensure cost effective staffing
providing optimal work flow needs that meet customer
5. Performs job-specific accountabilities of relief staff, other
job functions as assigned by the manager, or as
required to meet customer expectations. Expectation is that the
Team Lead will do direct customer interaction
during peak volumes or staffing issues.
6. Participates in the redesign of processes and systems to
improve service, data integrity, and staff
productivity/quality to achieve departmental goals and process
outcomes. Champions for implementation of
new products, regulatory components and processes.
7. Develops effective decision-making, communications and
interpersonal relations to ensure a positive image of
the Regional Health Ministry, and to ensure customer
satisfaction, supporting and portraying strong customer
service philosophies in all encounters:
* Provides timely and professional follow-up to customer
complaints and issues; and * Ensures problem resolution and
corrective action for long-term solution, coordinating such
across intra and inter-departmental channels.
8. Provides function-specific training, including staff
orientation and continuing education. Develops job aides to
assist staff in performing work assignments
9. Maintains work site in full operational order:
* Orders supplies and other materials in compliance with
budgetary constraints; * Maintains a neat, orderly work environment
that denotes professionalism and efficiecy
10. Actively participates in the following activities:
* Selection of employees based on potential contributions,
departmental culture/needs and personnel policies. * Recommends
allocation of resources based on scope of goals and priorities; *
Provides input to colleague's performance; * Rounds with colleagues
and other departments to increase engagement and identify process
and performance improvement opportunities
* Mentors and coaches associates to ensure positive outcomes;
and * Maintains fiscal accountability for assigned area of
responsibility by identifying new operational,
capital and program needs, monitoring staffing allocation in
alignment with customer service goals,
and by meeting budget parameters.
11. Analyzes and displays data in meaningful formats; develops
and communicates policies/procedures and other
business documentation; conducts special studies and prepares
management reports, including key
performance indicators as they relate to the division
(waiting/service times, staff productivity, accuracy,
customer feedback, incident reporting, etc.).
12. Fully-skilled in downtime and emergency code procedures.
Acts as a resource during emergent downtime
and code events.
13. Fully-competent in medical necessity checking and acts as an
integral team member to minimize operational
14. Maintains a working knowledge of applicable Federal, State,
and local laws and regulations, Trinity Health's
Organizational Integrity Program, Standards of Conduct, as well
as other policies and procedures in order to
ensure adherence in a manner that reflects honest, ethical, and
15. Participates in pager rotation for 24/7 staffing and support
16. Performs other duties consistent with purpose of job as
What We Are Looking For:
Education: Associate's degree in Business Management, Healthcare
Administration or other Healthcare discipline
preferred. Two or more years of current Revenue Cycle experience
with documentation of process successes may
substitute for education.
Licensure: None required.
Experience: Must possess a demonstrated knowledge of Revenue
Cycle functions with attention to Billing and Following, Customer
Service, Patient Access, Denial Management, Quality Assurance and
Training, and/or Payment
Other Job Requirements:
Customer service background is required. Working knowledge of
computer operations and electronic interfaces is
required. Formal software course training is preferred.
Trinity Health's Commitment to Diversity and Inclusion
Trinity Health employs about 133,000 colleagues at dozens of
hospitals and hundreds of health centers in 22 states. Because we
serve diverse populations, our colleagues are trained to recognize
the cultural beliefs, values, traditions, language preferences, and
health practices of the communities that we serve and to apply that
knowledge to produce positive health outcomes. We also recognize
that each of us has a different way of thinking and perceiving our
world and that these differences often lead to innovative
Trinity Health's dedication to diversity includes a unified
workforce (through training and education, recruitment, retention
and development), commitment and accountability, communication,
community partnerships, and supplier diversity.