Administrative Assistant I

Company: LanceSoft Inc
Location: Mishawaka
Posted on: June 6, 2021

Job Description:

***IEX Software experience is a must have

Job Responsibilities:
1. Daily running reports via AVAYA/Triton & IEX to obtain data needed to reconcile Time and Attendance for representatives.
2. Review and verify information from the daily reports; verify accuracy against source documents, policies for Shift Differential, Pre-Shift coding; Approved Leaves, State Paid Sick Leaves, etc. Ensures completion and accuracy of data recorded, accommodation paperwork, and/or forms.
3. Reviews hours worked placed into Time Management system by the BOT. Manually enters hours worked/FTO/Approved Leave & Shift Differential into Time Management for exceptions not recorded the BOT.
4. Maintains records and data for approved accommodations (FML/ADA/Short Term Disability/PLOA); corresponds with HRSC as needed to ensure accuracy of information
5. Provides support to Management staff for business units to include: FTO reconciliation; attendance infractions reconciliation; Status Change/HREU; updates to Time Tracker due to Time Tracker error or approved leave status changes; Personal Holiday tracking for Part time employees; Maintenance of Sub-holiday spreadsheet; ensures HR Support for coding Sub Holiday time off is completed;
6. Timely response to email inquiries from representatives, Management teams, WFM Scheduling & Intraday and HR Support.
7. Monitor voicemail for Call-Off Line for business units for unplanned absence notifications; to include updating IEX schedules; completing Exception code form or other forms required by business units.
8. Perform support related duties as requested. Work with System developers; provide New Hire Training on Reliability Policy; new training for Reliability employees; updating training materials, Work Instructions and SOPs

Systems & Programs used:
Excel, Word, IEX; Avaya/Triton, Outlook, TEAMS
Will provide training for IEX/AVAYA/Triton and Call off Log

Keywords: LanceSoft Inc, Mishawaka , Administrative Assistant I, Other , Mishawaka, Indiana