Customer Service Rep
Company: Lippert Components, Inc
Location: Mishawaka
Posted on: June 6, 2021
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Job Description:
Essential Functions + Provides proactive and extraordinary service to all external
and internal customers. This responsibility includes maintaining a
professional and positive attitude at all times. + Creatively solves customer issues, proactively manages
customer orders and open requests to resolution + Professionally handle all incoming calls. This action includes
meeting or exceeding the Customer Service expectations and metrics
that are established for the department. + Handles, resolves and takes ownership of all internal and
external customer problems. Root causes of problems are identified
and corrective action taken. Problems are closed with calls to
customers to ensure the highest level of customer satisfaction. + General knowledge of the product line and pricing
schedules + Performs all other responsibilities as may be assigned by
management. Competencies + Team Player + Organization + Follow-up skills + High personal accountability + Decision making + Initiative + Willingness to work overtime when necessary + Demonstrated high sense of urgency Supervisory Responsibility This position has no supervisory responsibilities upon hiring,
however, potential direct reports are a possibility Physical Demands The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. While performing the duties of this job, the employee is
regularly required to talk and hear. This position requires sitting
and a telephone headset. Specific vision abilities required by this
job include close vision, distance vision, color vision, peripheral
vision, depth perception and ability to adjust focus. Position Type/Expected Hours of Work This is a full-time salary position, and hours/days of work are
decided by production schedules and your reporting manager. Travel This position does not have any travel requirements. Required Education and Experience + High school degree or GED Preferred Education and Experience + Customer Service Experience is preferred but not required Additional Eligibility Qualifications No further eligibility qualifications for this position. Work Authorization/Security Clearance Must be able to pass EVerify. AAP/EEO Statement LCI provides equal employment opportunity to all employees and
applicants, without regard to race, color, religion, sex, age,
national origin, citizenship status, disability, veteran status,
genetic information, or any other legally protected category. Other Duties Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with
or without notice. LCI provides equal employment opportunity to all employees and
applicants, without regard to race, color, religion, sex, age,
national origin, citizenship status, disability, veteran status,
genetic information, or any other legally protected category. Requisition ID: 2020-3486 # of Openings: 10 External Company Name: Lippert Components External Company URL: https://www.lci1.com/ Street: 408 S Byrkit Ave
Keywords: Lippert Components, Inc, Mishawaka , Customer Service Rep, Other , Mishawaka, Indiana
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