Patient Coordinator
Company: Now Optics
Location: Mishawaka
Posted on: June 13, 2022
Job Description:
OverviewAre you passionate about helping others? Do you see
yourself positively impacting the patient experience by being the
meaningful first touchpoint at the store? At Stanton Optical our
Patient Coordinators carefully orchestrate an efficient flow and
transition from our Clinical services team to our retail team. In
this position, you will provide outstanding customer service to all
patients while facilitating sales and fostering a strong
partnership between our retail and clinical services teams. -About
us:My Eyelab and Stanton Optical are among the nations fastest
growing, full-service retail optical centers. We are dedicated to
offering customer service and quality eyewear at affordable prices
to our patients and customers. As a leading optical retailer, we
offer some of the nation's most desirable optical brands.Our team
members share and support the Vision, Mission and Values of our
parent company, Now Optics. These include:Vision: Modernizing the
eye care experience for all peopleMission: Making eye care
easyValues: iCARE
- Integrity: We see integrity as building a foundation of trust
with our customers, employees and stakeholders by communicating
honestly, ensuring consistency and delivering on our commitments.
-
- Collaboration: We see collaboration as combining the talents of
a diverse group, offering proactive communication and being
open-minded to new ideas.
- Accountability: We see accountability as taking initiative,
delivering our best in all we do, accepting responsibility for our
actions and taking ownership of results. -
- Respect: We see respect as prioritizing human relationships,
being present, connecting with transparency and empathy. -
- Empowerment: We see empowerment as making purpose-driven
decisions to support the company vision, showing appreciation for
others, and taking care of the individuals we
serve.Responsibilities
- Greet our patients and customers as they enter the store,
identify patients need to ensure an easy and memorable experience
while providing promotional on products and services available.
Answer customers inquiries and gather necessary information to
facilitate sales. -
- Foster a strong partnership between the retail team and
professional services.
- Schedule and confirm appointments, enter new patient history
and personal information in the system, complete pre-test; obtain
brief medical history, complete noncontact tonometry auto
refraction, visual acuity, color test, stereopsis test, amsler grid
test, etc.
- Assist Management Team with patient complaint resolution and
inform the status of all jobs; ensure all patient expectations are
met.
- Ensure brand standards by performing basic housekeeping duties
when necessary -
- Other duties as assigned and requiredQualifications
- You have 1+ year of experience delivering outstanding customer
service to patients and/or customers
- You have the ability to multitask, prioritize and be flexible
with changing business needs in a team environment
- You have the skills necessary to communicate effectively with a
diverse group of peopleAre you the perfect fit?
- Do you share our vision of modernizing eye care for all people
and making eye care easy?
- Do you have a high school diploma or equivalent required?
- Are you passionate about outstanding customer/patient care and
eager to share that passion with others?
- Do you have a strong interest in learning, embracing and
fostering innovation among your team?
- Are you consistently promoting high work standards while
empowering others to have an entrepreneurial mentality with our
company?
- Do you have schedule flexibility? Work hours will be determined
based on business needs
- Are you knowledgeable about MS Word, Google Docs, etc?
- Optical experience is a plus -Now Optics d/b/a Stanton Optical
and My Eye Lab Brands is an Equal Opportunity Employer and
prohibits discrimination and harassment of any kind. All employment
decisions at our company are based on business needs, job
requirements and individual qualifications, without regard to
actual or perceived race, color, religion, sex (including
pregnancy), national origin, age, disability or certain
classifications based on genetic information, or any other
characteristic protected by federal, state, or local laws,
regulations or ordinances.
Keywords: Now Optics, Mishawaka , Patient Coordinator, Other , Mishawaka, Indiana
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