Company: Taco Bell - Delight TB Indiana Management LLC
Posted on: August 6, 2022
" You are applying for work with a franchisee of Taco Bell, not
Taco Bell Corp. or any of its affiliates. If hired, the franchisee
will be your only employer. Franchisees are independent business
owners who set their own wage and benefit programs that can vary
The Area Coach (AC) provides overall leadership and direct
supervision of approximately 5 - 10 Taco Bell restaurants to ensure
that each Restaurant General Manager (RGM) meets or exceeds the
Annual Operating Plan established for their individual unit.
The position is intended to be almost exclusively as support for
the RGMs. The AC accomplishes these objectives by actively engaging
in the coaching and direction of RGMs and Assistant General
Managers (AGMs) on a day-to-day basis. Focal points include
establishing and reviewing unit-specific performance targets in
guest service, margin improvement and employee satisfaction,
maintaining company standards in food safety, product and facility
specifications, allocating limited capital budgets to meet highest
priority facility needs, introducing and reinforcing new company
products and initiatives, and selecting, training, developing and
motivating managerial employees. The AC may directly perform
hands-on operational work as necessary to train new managerial
employees, respond to immediate or severe customer service needs or
otherwise role model appropriate skills and behaviors in the
You have two primary roles. Your principle role is to support the
long-term development of your RGMs. Your second role is to ensure
that customers are receiving a consistent and positive experience
in our restaurants.
Priority #1: Build Management Capability: People
Role model the How We Work Together Principles.
Find and hire the best RGMs, Assistant General Managers and Shift
Personally conduct orientation to set up new managers for
Build a deep bench of talented restaurant leaders.
Coach your RGMs on the "4 Rights" in their restaurants.
Impart skills every day to grow performance and to develop.
Takes action without being told, goes beyond what is simply
required and maintains a high activity level.
Priority #2: Ensure Consistent Customer Satisfaction: Customer
Role model Customer Mania, especially when you're in the
Understand how customers are viewing your restaurants through
scheduled visits and detailed analysis (OSAT and CORE).
Coach your RGMs to ensure that each restaurant consistently
Work with your RGMs to identify and develop strategies to address
Lead product and program rollouts with your RGMs to ensure
Participate in Centralized Orientation.
Know how your restaurants compare with competitors and strive to be
Resolve Customer complaints quickly while maintaining positive
Demonstrates a positive and enthusiastic attitude with co-workers,
subordinates and customers.
Priority #3: Coach Process and Discipline Around the P&L: Sales
Analyze the financial performance of your area and understand
Coach your RGMs, using EARS and the Period Business Review, on ways
to drive sales and maximize profitability.
Provide regular feedback to the RGM through 1:1s.
Provide ongoing constructive and complimentary feedback to the RGM,
AGM, SMGR and Team Members.
Job Requirements and Essential Functions
Strong preference for internal promote from RGM/MTM position.
Associates or Undergraduate degree or equivalent Taco Bell/industry
6-8 years supervisory experience in either a food service or retail
Thorough knowledge of Taco Bell performance metrics, product
specifications and management systems.
Technically proficient in all aspects of food preparation,
production and delivery. Displays detailed knowledge of all key
food handling/food safety procedures.
Demonstrated track record of workplace achievement in the
selection, coaching and development of managerial employees.
Proven ability to drive customer satisfaction, financial
performance and employee satisfaction.
Must pass background check criteria and drug test.
Able to oversee and manage subordinate employees and provide
Must travel to designated stores and work with management team on a
Brand: Taco Bell
Address: 536 West McKinley Road Mishawaka, IN - 46545
Property Description: 35407 West McKinley Road
Property Number: 035407
Keywords: Taco Bell - Delight TB Indiana Management LLC, Mishawaka , Area Coach, Other , Mishawaka, Indiana
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