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CAM 1, SMB Direct Sales (Outside CAM)

Company: Comcast Corporation
Location: Mishawaka
Posted on: July 5, 2019

Job Description:

Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation's largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.Job Summary:Responsible for the sale and retention of business products and servicesto existing small, medium business (SMB) customers. Primary duties areto grow revenue and services, while strengthening loyalty within thecurrent customer base, through field based, in-person interactiveaccount reviews, evaluation of existing and potential product needs, andby providing solution-based consultations. Focus on upgrading existingcustomers into higher value products and right-sizing accounts througheducation, awareness, and in-person consultations. Directly prospectcurrent customers by conducting field-based, in-person meetings andpresentations. Secondarily, use phone and office-time for appointmentsetting, some cold calling to expand prospect list and to prepare andplan for all field-based (outside) activity. Depends on others forinstruction, guidance and direction. Develops competence in own area byperforming routine work.Employees at all levels are expect to:- Understand our Operating Principles; make them the guidelines for howyou do your job- Own the customer experience-think and act in ways that put ourcustomers first, give them seamless digital options at every touchpoint,and make them promoters of our products and services- Know your stuff-be enthusiastic learners, users and advocates of ourgame-changing technology, products and services, especially our digitaltools and experiences- Win as a team-make big things happen by working together and beingopen to new ideas- Be an active part of the Net Promoter System-a way of working thatbrings more employee and customer feedback into the company-by joininghuddles, making call backs and helping us elevate opportunities to dobetter for our customers- Drive results and growth- Respect and promote inclusion and diversity- Do what's right for each other, our customers, investors and ourcommunitiesCore Responsibilities:- Delivers face-to-face sales presentations that demonstrate knowledgeof our small and medium business products and services.- Promotes the sale of bundled products to ensure the optimal solutionfor the customer; sells with goals of exceeding departmental, financial,and unit targets.- Prospects existing customers primarily through in field (door-to-door)targeted prospecting and cold calling. Secondarily, uses phone and/oroffice-time for appointment setting, some cold calling to expandprospect list and to prepare and plan for all field based (door-to-door)activity.- Participates in field-based customer meetings on a regular basis, andas a primary function of the job.- Evaluates customer's existing and potential product needs and makesappropriate recommendations to maximize revenue and reduce customerchurn.- Utilizes strong understanding and enthusiasm around company businessproducts and services to retain existing customers.- Effectively communicates, face-to-face, to develop rapport and providean excellent customer experience to all existing and potentialcustomers.- Increases customer understanding of company products, pricing models,value, and competitive advantage over other service providers.- Ensures all details of sales transaction are completed according toapproved and standardized procedures.- Stays abreast of competitive landscape and emerging technologies tobest position the company, our products and services in the marketplace.- Independently establishes and organizes daily sales activities toinclude in field, face-to-face appointments, prospecting and canvassing,door-to-door, of assigned targeted prospect list.- Networks with other company professionals, customers, serviceproviders and referral partners.- Utilizes sales software programs, such as Sales Force.- Adheres to all training requirements, including huddles, one-on-onecoaching sessions and other meetings, as directed.- Maintains and utilizes company issued technology, such as an iPad, forpresentations and orders.- Consistently meets and exceeds existing sales goals and quotas.- Must meet the physical requirements of the job including, but notlimited to, the ability to walk and/or travel door-to-door forconsiderable distances in all types of weather conditions.- Consistent exercise of independent judgment and discretion in mattersof significance.- Regular, consistent and punctual attendance. Must be able to worknights and weekends, variable schedule(s) as necessary.- Other duties and responsibilities as assigned.Job Specification:- Bachelor's Degree or Equivalent--- Generally requires 0-2 years related experience.Comcast is an EOE/Veterans/Disabled/LGBT employer

Keywords: Comcast Corporation, Mishawaka , CAM 1, SMB Direct Sales (Outside CAM), Other , Mishawaka, Indiana

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