Customer Service Parts Agent
Company: Lippert Components
Posted on: January 11, 2022
Who We Are
Every decision we make rests on whether or not we're bettering the
lives and experiences of the people inside and outside of our
walls. It's the way we innovate and rethink the possibilities of
our products and services, it's the way we foster and build
relationships with our team members and our customers and it's the
way we prioritize our social impact initiatives to serve the
communities we live, work and play in. With a rapidly expanding
group of over 11,000 team members and a diverse portfolio of
best-in-class brands - we've proven, time and again, by putting
people first, our company's possibilities are truly endless.
Why We are Different:
At Lippert Components, Everyone Matters. We are striving to make
lives better through meaningful relationships with our co-workers,
our customers, and our communities. LCI team members feel a deeper
sense of purpose at work, and we continue to build a better work
environment by aligning our cultural and business strategies with
the needs of our many team members. We measure success by how we
touch the lives of people inside and outside our walls.
What You will Get:
A company culture where everyone matters Healthcare + Dental +
Vision + 401k with Employer match Career development and mentoring
Tuition Reimbursement Annual flu immunization Holiday, personal and
vacation days Local and national discounts Wellness offerings
Provides proactive and extraordinary service to all external and
internal customers. This responsibility includes maintaining a
professional and positive attitude at all times. Creatively solves
customer issues, proactively manages customer orders and open
requests to resolution Professionally handle all incoming calls.
This action includes meeting or exceeding the Customer Service
expectations and metrics that are established for the department.
Handles, resolves and takes ownership of all internal and external
customer problems. Root causes of problems are identified and
corrective action taken. Problems are closed with calls to
customers to ensure the highest level of customer satisfaction.
General knowledge of the product line and pricing schedules
Performs all other responsibilities as may be assigned by
Team Player Organization Follow-up skills High personal
accountability Decision making Initiative Willingness to work
overtime when necessary Demonstrated high sense of urgency
This position has no supervisory responsibilities upon hiring,
however, potential direct reports are a possibility
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job.
While performing the duties of this job, the employee is regularly
required to talk and hear. This position requires sitting and a
telephone headset. Specific vision abilities required by this job
include close vision, distance vision, color vision, peripheral
vision, depth perception and ability to adjust focus.
Position Type/Expected Hours of Work
This is a full-time salary position, Hours of Operation include
Mon-Fri 8a-9pm, Saturday - Sunday, until 630pm Eastern
This position does not have any travel requirements.
Required Education and Experience
High school degree or GED
Preferred Education and Experience
Customer Service Experience is preferred but not required
Additional Eligibility Qualifications
No further eligibility qualifications for this position.
Work Authorization/Security Clearance
Must be able to pass EVerify.
AAP/EEO Statement LCI provides equal employment opportunity to all
employees and applicants, without regard to race, color, religion,
sex, age, national origin, citizenship status, disability, veteran
status, genetic information, or any other legally protected
Other DutiesPlease note this job description is not designed to
cover or contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with
or without notice
Pay Group : AAP/EEO Statement
LCI provides equal employment opportunity to all employees and
applicants, without regard to race, color, religion, sex, age,
national origin, citizenship status, disability, veteran status,
genetic information, or any other legally protected category.
Keywords: Lippert Components, Mishawaka , Customer Service Parts Agent, Sales , Mishawaka, Indiana
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