MishawakaRecruiter
the smart solution for Mishawaka jobs

Associate Customer Service Representative

Company: Liberty Mutual
Location: Mishawaka
Posted on: October 30, 2018

Job Description:

Advance your career at Liberty Mutual - A Fortune 100 Company!

Under moderate supervision, provides timely, accurate and responsive information and service to policyholders and agents for limited Personal lines products, plans and programs. May independently solve problems of limited scope and complexity. Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth and retention of business.

Unlicensed Professional Training Class State Date: November 12, 2018
Licensed Professional Training Class Start Date: November 26, 2018

The paid training is Monday-Friday from 9:00am - 5:00pm for 6 to 8 weeks. After training is completed, shifts will start between the hours of 12:00pm -2:00pm.

One weekend day (Saturday or Sunday)will be required with an alternate day off mid-week.

Must be willing to work a flexible schedule which may include nights and weekends

Responsibilities:
Provides excellent customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by geographic area and line.
Builds rapport with each customer. Listens to customers' requests and inquiries. Works to retain policyholders who inquire about canceling through open listening, policy review of customer issues, and escalation to the appropriate team if necessary.
Processes policyholder transactions accurately and within Customer Response Center established time standards.
Interprets policy contracts to insured based on knowledge of Personal Insurance auto products. Identifies, understands and interprets customer needs to implement resolutions and makes recommendations for coverage enhancements. For features or products outside of auto, escalates the policyholder to the appropriate team.
Understands aspects of billing systems as it pertains to policy coverage. Identifies and communicates transactions and impact to policy premium. Evaluates and makes decisions regarding exceptions to payment plan and fees. Makes alternate payment arrangements with customers and interacts with billing system to reflect arrangements. Places policy in follow-up and ensures adherence to arrangements specified.
Manages and utilizes time effectively to ensure department meets required service levels for improved customer satisfaction results.
Utilizes on-line reference materials to provide confident, accurate, and efficient information. Develops and maintains product, procedural and technical systems knowledge. Completes licensing and continuing education requirements.
Utilizes technical systems, effectively and efficiently, including desktop, call center specific phone systems and the internet.
Supports and participates in office or department programs and contests.
Performs additional duties as assigned. Qualifications:

  • Associates degree in a business related field or a minimum of 6 months related work experience is required.
  • Customer Service experience preferred.
  • Ability to review, record and organize written data from a variety of sources with no prescribed format is essential.
  • Excellent communication and interpersonal skills are required.
  • Personal Lines producer insurance licenses required upon hiring and training. Benefits: We value your hard work, integrity and commitment to positive change. In return for your service, its our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit: Overview: At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed. Were dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.
    Job: Customer Service
    Primary Location: United States-Indiana-Mishawaka
    Schedule: Full-time
    Salary: $37,100-$41,700
    Education Level: High School Diploma/GED (--11 years)
    Travel: No

    Keywords: Liberty Mutual, Mishawaka , Associate Customer Service Representative, Sales , Mishawaka, Indiana

    Click here to apply!

    Didn't find what you're looking for? Search again!

    I'm looking for
    in category
    within


Other Sales Jobs


Seasonal Retail Sales MyStylist Macy's, Part Time: Oakbrook Center
Description: Job Overview: The Seasonal My Stylist Macy's Associate is responsible for developing personal shopping business by providing outstanding customer service, demonstrating superior product knowledge to customers, (more...)
Company: Macy's
Location: Oak Brook
Posted on: 11/16/2018

Application (Sales) Engineer
Description: APPLICATION ENGINEERCHICAGO AREA RESPONSIBILITIES: ul li Analyzes technical specifications and drawings to select the most appropriate product for the application. li Working on department improvement (more...)
Company: Cameron Craig Group
Location: Chicago
Posted on: 11/16/2018

Verizon Sales Representative
Description: Sales Representative br br Retail Sales - Business Development br br First Year Earning Potential: 40,000 - 60,000 /year br br For seven of the last eight years, Employer has received the (more...)
Company: Cellular Sales
Location: Chicago
Posted on: 11/16/2018


Remote Inbound Sales - Work At Home
Description: Remote Inbound Sales ndash Work at Home br br Leverage your sales skills to earn money from home. br br Are you an optimistic problem solver Do you love using your sales skills to connect people (more...)
Company: Arise
Location: Hammond
Posted on: 11/16/2018

Sales - Training Offered
Description: If you're exploring sales careers, you already know sales is the way to get ahead. You can sell just about anywhere, but the key is knowing how to spot the right opportunity. br br Have you ever noticed (more...)
Company: Platinum Supplemental Insurance
Location: Whiting
Posted on: 11/16/2018

Entry Level Customer Service & Sales Rep Full Time - Immediate Hire
Description: Job DescriptionNo Experience Required Customer Service Sales - 100 TRAINING PROVIDED Immediate Hire available What Matters Most To You In Your Next Position ul li Opportunity for Advancement (more...)
Company: Kirkwood
Location: Des Plaines
Posted on: 11/16/2018

Sales Insurance - Apply Today
Description: Make a great living in a career with purpose and potential.Platinum markets supplemental
Company: Platinum Supplemental Insurance
Location: Oak Park
Posted on: 11/16/2018

Entry Level Customer Service Representative / Full Time
Description: Job DescriptionHiring for Entry Level Customer Service Positions WHO WE AREOne Chicago, Inc. is a leading consulting firm with several years of experience in leadership development, innovative entrepreneurial (more...)
Company: One Chicago, Inc.
Location: Oak Brook
Posted on: 11/16/2018

Sales Representative - Chicago, IL (Greater Chicago
Description: We are looking for overachievers. People who like to build relationships and want to become trusted advisors to their customers. People who have an interest in technology, a knack for solving problems (more...)
Company: CDW
Location: Chicago
Posted on: 11/16/2018

Seasonal Retail Commission Jewelry Sales, Flex: Oakbrook Center
Description: Job Overview: The Seasonal Jewelry Sales associate is responsible for providing outstanding customer service in the Jewelry Watch Complex. This includes meeting hourly sales and Star Rewards goals on (more...)
Company: Macy's
Location: Oak Brook
Posted on: 11/16/2018

Log In or Create An Account

Get the latest Indiana jobs by following @recnetIN on Twitter!

Mishawaka RSS job feeds